Help needed to Stop these Criminals from pilfering our belongings:
So it all starts out that I secured a new job position and transfer with my company. Should naturally be an exciting time in our lives. So we prepare for the move from CA to AZ. We decided to put in for a price quote for the move over the internet (seemed easy enough). National movers contact us right a way with a reasonable quote (they pack, deliver and unload).
So we contracted the move with them (apparently National Movers are a broker sub-contracting to others & we get AY Transport) to pick up our belongings Tuesday, June 2nd and set the deliver for this past Monday, June 7, 2004 (paperwork states: 3-5 days delivery those exact words).
First they show up with a truck that is too small. Of course with the phone estimate, we told them a lot for a 4-5 bedroom home size (fianc had just shipped & received his belongings from overseas-landing bill stated 4000lbs, adding mine would double the weight but not more). In all fairness, all but a few items fit into the initial truck (some boxes, 3 bikes & base to the basket ball hoop-maybe a pickup truck load).
Well anyways, my fianc tried to stay in contact with them (both companies AY & National) for not only the initial delivery for Monday but the pick up of the additional stuff that was left in our garage. Due to this coordination, they (AY) indicated that they'll need to push out delivery until Wednesday, Jun 9th. We figured, what are a couple extra days (no big deal right). Well, Wednesday comes and goes & currently we still do not have our belongings.
Now we are having to contact someone (names: Tina, Barbara, Rosemary) from either AY Transport or National Movers & no one can't give us a specific date & time of delivery (they've only verbally said, sometime this weekend). If that's not bad enough they also tell us that we need to call them back tomorrow & they might have a better idea. We've heard this line several times during this entire process. Matter of fact, I get told (being a bit upset I decided to call these companies myself fianc very sweet and doesn't normal make waves) that this is the Busy Moving Session and they couldn't possibly promise to call us back, so we would have to do the calling. This little insight came straight from a dispatch manager (Miguel Andrade @ National movers). Needless to say this type of customer service isn't acceptable & I wanted to escalate the matter up through his management chain. He indicated that the CEO of the company (Randy Goldberg) was that person and he does not have an office telephone & wouldn't take care of these types of matters anyways (what? the CEO doesn't care about his customers???).
So, with all said, I'm not only left with an unsatisfied feeling (ok I'm really quite upset) but to make the matters worst I still don't know when my belongings will arrive & my children are to arrive Saturday, June 12th (without their beds & other belongings to take care of them). It just seems since I'm paying good (hard earned) money that I would assume Good Service' Would NOT be in question. So, a bit upset by this I started to compose an email in order to forward to everyone I knew not to use these companies. With that I was going to copy the two companies as well I was still believing that they were legitimate business'. So I went to look up AY Transports URL for their email address (as I already had Nationals). And low and behold want I came across my screen next came as a complete Shock to say the least, Rip off report: National Moving Network AY Transport ripped off all our belongings*Consumer suggestion* Update'.
Well with a bit more research (instead of concentrating on my new job) I found out that this type of Scam has dramatically increased in the past few years since the ICC abolishment in 1995 due to Government Downsizing'. Hardly seems right that the government would allow such a loop hole to open up for these criminals to take advantage of unsuspecting citizens. Additionally, leaving minimal resources for the victims to turn to (DOT-FMCSA dramatically under staffed). There must be more that can be done other than simply filling a complaint at Better Business Bureau, the Federal Trade Commission and the Federal Bureau of Investigation. Some how it seems right (to me) to have not only a wider publicized venue to educate and warn the general public of these SCAMS but to enforce tighter and tougher regulations to prevent the moving companies from these unlawful behaviors.
At any rate, these companies still have not delivered our belongings, they won't tell us were the truck is physically located and we keep getting passed off from person to person within their offices. So, this only leaves one Question: How long does our belongings need to be not delivered (i.e. Missing) before they are considered stolen & then and only then do the police (government agency - FBI) become involved???
U.S.A. Click here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer Click here to read other Rip Off Report list of other Moving Companies