• Report: #96366

Complaint Review: National One Telecom

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  • Submitted: Fri, June 25, 2004
  • Updated: Thu, October 07, 2004

  • Reported By:molena Georgia
National One Telecom
P.o.box 612608 Dallas.texas 75261-2608 Dallas, Texas U.S.A.
  • Phone:
  • Web:
  • Category: Liars

National One Telecom And Www.nationalone.comnational One Telecom ripoff sent me a bill for $20.00 they sayed it was from a web site from uk .i did not accessed the site for the name was www.nationalone.com Dallas Texas

*Consumer Suggestion: There's no end to the fraud when National One Telecom has your number!

*Consumer Comment: Have Turned Over To Collection Agency

*Author of original report: GO TO FEDERAL COMMUNICATIONS COMMISSION

*Author of original report: GO TO FEDERAL COMMUNICATIONS COMMISSION

*Author of original report: GO TO FEDERAL COMMUNICATIONS COMMISSION

*Author of original report: GO TO FEDERAL COMMUNICATIONS COMMISSION

*Author of original report: NATIONAL ONE TELECOM AND TELLISS CO.

*REBUTTAL Individual responds: Rebuttal for services services not contracted

*REBUTTAL Individual responds: website robbery do they have the right

*Consumer Comment: Stealing is wrong!

*Consumer Comment: rip off i will not pay

*REBUTTAL Individual responds: unfair... customer assistance could'nt tell me anything

*REBUTTAL Individual responds: I won't pay

*Consumer Suggestion: Report to the FCC

*Consumer Comment: National One Telecom

*Consumer Comment: National One Telecom lies

*Consumer Comment: National One Telecom lies

*Consumer Comment: National One Telecom lies

*REBUTTAL Individual responds: I will not pay the $16.00

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on june 24.2004 i received a invoice from national one telecom for a bill of $20.00.they sayed i used the web site of www.nationalone.com on the date of o6/14/2004 at 01:49 pm.they sayed i called + 44 207 335 84 to untd kingd for 5-min,s for i was at home but did not make the call on my computer.the bill has no phone number on it and i can not bring up the web site on www.nationalone.com,i am the only one that use this computer.i have tryed to get phone numbers to call but thy have no phone numbers.

William
molena, Georgia
U.S.A.

This report was posted on Ripoff Report on 06/25/2004 06:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-One-Telecom/Dallas-Texas-75261-2608/National-One-Telecom-And-Wwwnationalonecomnational-One-Telecom-ripoff-sent-me-a-bil-96366. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 14Consumer 5Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

There's no end to the fraud when National One Telecom has your number!

AUTHOR: Paul - (U.S.A.)

It's those idiots at National One Telecom again! They're running the tired, old modem dialer con along with the fake billing scam. Both of them are designed to get their hands on your money!

The modem dialer con first started back in 1997. The Federal Trade Commission reports it was one of the top 10 frauds of 2002.

Here's how it works. While you're on the internet, unknown to you, a program comes over the connection. Usually, a series of pop-ups will occur. Then, the computer won't respond anymore.

The program hijacks your modem, replacing the normal dialer. First, it mutes the speaker, so you can't hear when it dials out. Then, it starts dialing to 44-207-335-84, a number located in the United Kingdom. The program waits until nobody is using the computer before it dials.

No unprotected computer is safe from this attack. It doesn't matter if you have cable or DSL. In fact, you don't need any modem or phone line at all. Your computer doesn't even have to be turned on! Once they have your information, National one will simply make a fake bill!

They use white page directories to find your name and address. Much of the information is old and outdated. Some victims report getting bills for numbers that have been disconnected long ago.

Next, you will start receiving the bills. First, you will get a real bill from your phone company.
You will be charged $1.99 per minute for the international long distance calls. Then, you will get a fake bill from One Web Direct for another $5 per minute. Depending on the length of the calls, this could add up to hundreds of dollars!

You will need to call your phone company and have the charges removed. Some phone companies will remove all charges for calls made by dialers. Others want payment, but at a reduced price, up to 85% off. After all, your computer did make the calls, even if you had no idea it was doing it. The phone company doesn't want to take the loss for something your computer did. If you don't pay, they'll get stuck with the bill.

When you call the phone company, remember to remain calm and friendly if you want them to help you. Most companies will try to assist the victims any way they can.

Your phone company has only one way to prevent this. A block on your line won't work, because the fraud uses 10-10 dialarounds to bypass that. A toll-restriction would stop it, but then you couldn't make any long distance calls. Most people aren't willing to do that.

As for One Web Direct, you can save their bill as evidence of fraud. You may need to send it in after you file your complaints to the feds. Do NOT try to pay it!

One Web Direct will not talk to you on the phone. They ignore messages left on their voice mail. They direct you to a web address, nationalone.com or onewebhlp.com. They send you one email telling you to pay up. They also tell you that the bill will be turned over to a collection agency.

Don't worry about One Web Direct at all. Don't waste your time trying to call or email them. They made up their own fake collection agency, Collection Express. They don't have your social security number. And, because it's a total fraud, they won't be reporting anything. They just try to scare you into paying the fake bill. Don't even think about it!

You do need to start reporting this fraud to the federal agencies. Remember, the frauds have your phone number. Next month, there will be more calls on your phone bill. You need to put a stop to this, once and for all.

These are the actual complaint form pages. You will need to fill in all your information to file your complaint. Fill in your information accurately. Check your spelling. If you are having trouble, try filing by phone instead. Copy the IP address and paste it into the address bar, then hit enter.

National Fraud Information Center
http://68.166.162.20/repoform.htm

Federal Trade Commission Bureau of Consumer Protection
https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

FBI Internet Fraud Complaint Center
https://www.ifccfbi.gov/complaint/cf2.asp

econsumer.gov
https://www.econsumer.gov/pls/econsumer/wimsnery2$com.main?p_lang_seq=1

US Postal Inspection Service
www.usps.com/postalinspectors/fraud/MailFraudComplaint.htm

Public Utilities Commission
each state is different-address below is California
www.cpuc.ca.gov/static/forms/complaint.htm

Federal Communications Commission
http://svartifoss2.fcc.gov/cib/fcc475.cfm

California Attorney General
each state is different-address below is California
http://ag.ca.gov/consumers/mailform.htm

Better Business Bureau
http://www.dallas.bbb.org/complaint_form.html Dallas
http://www.bbbnh.org/complaint_form.html New Hampshire

Linkscan: tons of information and more sites to file complaints
www.elsop.com/wrc/complain.htm

Feel free to use pages from this site as needed. In addition, I recommend you call your city newspaper and make them aware of the problem. This fraud relies on people being unaware and uninformed. When everyone fights instead of pays, the money will stop coming in to the fraud. Currently, the fraud is using these names and addresses:

1-National One Telecom
2-One Web Direct Bill
3-Collection Express
4-Enhanced Services Billing Inc/ESBI
5-Tellsys
6-One Call Com
7-Candid Publishing
8-Intercosmos Media Group or directNIC
9-Money Management International
10.Steve Griffin
11.Michael Walczak
12.Terry M. Blaney
13.Suzanne Hanse

PO Box 10007-Bedford, NH
PO Box 612929-Dallas, TX
PO Box 130959-Dallas, TX
PO Box 612608-Dallas, TX

All of these names are in some way connected to this fraud. Many are involved in setting it up. Some help with the fake billing. Other names are the actual fraud companies themselves.

If you have already paid, or know someone that has, file the complaints and hope for a refund. Check this site for the information that explains how to get a refund through your bank.

This post tells you how to handle the bills. My next message will explain how to clean up your computer. Look for it in a day or two. Then, we can start collecting evidence to catch the people behind this.

These frauds count on you to pay quietly. They'll try to bleed you dry, if you let them. Be sure to file a complaint on EVERY site above. Remember, it's up to you to put a stop to this. They are counting on your fear and ignorance in this situation. Instead, show them they're wrong. Dead wrong!

Good luck!
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#2 Consumer Comment

Have Turned Over To Collection Agency

AUTHOR: Margaret - (U.S.A.)

On July 22, I responed to the Rip Off Report on National One Telcom and One Web Direct Bill, Inc. I ahve been keeping a folder with all the correspondence from these companies.

I finally got the phone company to write off the calls for these 2 companies. Now both these companies have turned their accounts over to Collection Express, Inc. PO Box 728 Barre Vt. 05642. Toll free number (888)-560-6340/Phone (802)-476-5707. I called and spoke with a lady who really didn't care what my story was. That they were a collection agency and that I owed the total of $286.96 and that they wanted their money.

She informed me that they had no connection with National One Telcom and they were attempting to collect the debt. Her voice got harder and louder when I told her that the phone company had written off the call and that I had contacted an attorney.

She then said I would receive additional papers for collection of this debt, that is when I said Have a Nice Day. Good night and hung up the phone. My family and I have been thru 3 hurricanes this year with damage to the house, and a strain on the members of the household. I DO NOT NEED THIS! Will keep you updated on the case.
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#3 Author of original report

GO TO FEDERAL COMMUNICATIONS COMMISSION

AUTHOR: William - (U.S.A.)

I FOUND FCC SITE AND FILLED OUT THE FORM CALLED SLAMMING COMPLAINT FORM 501.
YOU WILL HEAR FROM THEM VERY SOON FOR THAT IS HOW I GOT MY BILL FIXED FOR CALL,S I DID NOT MAKE.

I DID NOT GO TO ANY OF THE UK.WEB SITES THEY BILLED ME FOR.THE FCC HAVE TO HELP YOU SO FOR IT NOW.
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#4 Author of original report

GO TO FEDERAL COMMUNICATIONS COMMISSION

AUTHOR: William - (U.S.A.)

I FOUND FCC SITE AND FILLED OUT THE FORM CALLED SLAMMING COMPLAINT FORM 501.
YOU WILL HEAR FROM THEM VERY SOON FOR THAT IS HOW I GOT MY BILL FIXED FOR CALL,S I DID NOT MAKE.

I DID NOT GO TO ANY OF THE UK.WEB SITES THEY BILLED ME FOR.THE FCC HAVE TO HELP YOU SO FOR IT NOW.
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#5 Author of original report

GO TO FEDERAL COMMUNICATIONS COMMISSION

AUTHOR: William - (U.S.A.)

I FOUND FCC SITE AND FILLED OUT THE FORM CALLED SLAMMING COMPLAINT FORM 501.
YOU WILL HEAR FROM THEM VERY SOON FOR THAT IS HOW I GOT MY BILL FIXED FOR CALL,S I DID NOT MAKE.

I DID NOT GO TO ANY OF THE UK.WEB SITES THEY BILLED ME FOR.THE FCC HAVE TO HELP YOU SO FOR IT NOW.
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#6 Author of original report

GO TO FEDERAL COMMUNICATIONS COMMISSION

AUTHOR: William - (U.S.A.)

I FOUND FCC SITE AND FILLED OUT THE FORM CALLED SLAMMING COMPLAINT FORM 501.
YOU WILL HEAR FROM THEM VERY SOON FOR THAT IS HOW I GOT MY BILL FIXED FOR CALL,S I DID NOT MAKE.

I DID NOT GO TO ANY OF THE UK.WEB SITES THEY BILLED ME FOR.THE FCC HAVE TO HELP YOU SO FOR IT NOW.
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#7 Author of original report

NATIONAL ONE TELECOM AND TELLISS CO.

AUTHOR: William - (U.S.A.)

I RECEIVED A BILL FROM NATIONAL ONE TELECOM FOR $20.00 SIMILAR TO EVERYONE ELSE'S BILL. I RECEIVED MY TELEPHONE BILL AND HAD CHARGES FOR $83.58 FOR CALL BILLED ON BEHALF OF TELLISS TO UNITED KINGDOM, I CALLED TELEPHONE CO. AND THEN CALLED ENHANCED SERVICES BILLING FOR DIRECT DIALED CALLS AND WAS TOLD TO CALL TELLISS AT
# 1-877-770-2022, AND THIS IS NOT A VALID NUMBER.

THE ENHANCED SERVICES BILLING INC DIRECT DIALED CALLS BILLS MY TELEPHONE CO. FOR THESE CALLS BILLED ON BEHALF OF TELLISS TO UNITED KINGDDOM. I EXPLAINED TO MY TELEPHONE CO. ALL THE DETAILS, SO THEY TOOK THE $83.56 OFF MY BILL, AND THAT THE BILLING SERVICE CANNOT BILL ME THRU THE TELEPHONE CO. AGAIN. BUT THE BILLING CO. CAN BILL ME DIRECTLY.I AM NOT PAYING THESE TWO BILLS. I AM WRITING PUBLIC SERVICE, THE FCC AND YOU CAN FILL OUT FORM FROM POSTAL SERVICES FOR MAIL FRAUD. YOU CAN DOWNLOAD COMPLAINT FORM FCC AND E-MAIL TO THEIR SITE.
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#8 REBUTTAL Individual responds

Rebuttal for services services not contracted

AUTHOR: Margaret - (U.S.A.)

I received a bill on July 22, 2004 for the alleged use of this site to the tune of $168.00 on July 13,2004.We were not home at the time but were at an Eagle Scout recognition banquet. I do not intend to pay these charges.

These charges were for 42 minutes to a number in teh United Kingdom. The address for this company, National One Telecom, Inc., is located in New Hampshire but with no phone number, I checked.

I am concerned about the $1.99 they it claims will be reflected on my phone bill next month and I wonder what type of trouble this will cause. No one needs these hassles! The address for the actual billing is PO BOx 612608, Dallas, TX 75261-2608.

I hope there is a solution.
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#9 REBUTTAL Individual responds

website robbery do they have the right

AUTHOR: Renate - (U.S.A.)

I have been billed for a long distance call on a phone that was set up not to be able to make long distance calls. I was told that this is a web site. I nor anyone else is aware of making this connection. But should not have been able to. What right does anyone have to override my wishes. as far as i am concerned this website should be the responsable party to pay this bill so they owe my phone company $63.54 and they should pay it soon This website according to my phone bill is untd king 44-207-335-8400

thank you
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#10 Consumer Comment

Stealing is wrong!

AUTHOR: John H. - (U.S.A.)

I will get to the bottom of this on how I can be charged an outragious amount for something I don't know what it is, or what kind of website thery are. The charge of $84.00 I can guarantee you will never see from ME.
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#11 Consumer Comment

rip off i will not pay

AUTHOR: James - (U.S.A.)

i dont know how this bill got on my phone bill but i will not pay it even if i have to switch phone companies
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#12 REBUTTAL Individual responds

unfair... customer assistance could'nt tell me anything

AUTHOR: Dawn - (U.S.A.)

I received a bill from national one telecom for 44 dollars the letter says i logged onto a web site nationalone.com on 7-4-04 this is'nt true.when i tried to contact them there is no phone number on the bill and the web site they list for customer assistance could'nt tell me anything
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#13 REBUTTAL Individual responds

I won't pay

AUTHOR: Nghia - (U.S.A.)

national one telecomsent me a bill for $184 entertainment fee ,that I did'nt know.And they threaded me that They will transfer to licensed collection agency . Now I'm not sure of paying that bill or not .Besides ,I got anothe bill for long distance on my local phone bill .nobody in my house knows that website named www.nationalone.com .
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#14 Consumer Suggestion

Report to the FCC

AUTHOR: S.n. - (U.S.A.)

Have you contacted the FCC regarding these charges? It wouldn't hurt to file a complaint with them. As many complaints as I see here regarding this company the FCC should be investigating.
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#15 Consumer Comment

National One Telecom

AUTHOR: David - (U.S.A.)

National One Sent me a bill that is very similar to these other bills, around the same date and time saying that, not only do I owe them $36.00 for 9 min. on a UK website, but that my phone bill will reflect a $1.99 per minute charge in long distance.

They will not get ONE RED CENT from me, nor will my phone company. This charge is fraudulent at best. I will contact my attorney concerning this matter and update accordingly.

In the meantime, I have disputed the charge with National One and have given them 72 hours to correct their information.
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#16 Consumer Comment

National One Telecom lies

AUTHOR: Frank - (U.S.A.)

i received a bill from this business for $20.00 I was not at home the day they said i used this service. 6/6/2004 i dont understand how they can just send anybody a bill and expect them to pay it plus add $1.99 to your phone bill per minute and say i used this service for 5 minutes. i have no intension on paying this.i have never used this pay per view website or www.nationalone.com or National One Telecom.Inc P.O Box 612606 Dallas TX 75262-2606 Bill said I used this sevice on 6/6/04 @12:50p.m. from my phone # LD call made to +44 207 335 84 -UNTD KINGD for 5 minutes $20.00 I was not at home I was at a family reunion and no one else was able to use my computer either.
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#17 Consumer Comment

National One Telecom lies

AUTHOR: Frank - (U.S.A.)

i received a bill from this business for $20.00 I was not at home the day they said i used this service. 6/6/2004 i dont understand how they can just send anybody a bill and expect them to pay it plus add $1.99 to your phone bill per minute and say i used this service for 5 minutes. i have no intension on paying this.i have never used this pay per view website or www.nationalone.com or National One Telecom.Inc P.O Box 612606 Dallas TX 75262-2606 Bill said I used this sevice on 6/6/04 @12:50p.m. from my phone # LD call made to +44 207 335 84 -UNTD KINGD for 5 minutes $20.00 I was not at home I was at a family reunion and no one else was able to use my computer either.
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#18 Consumer Comment

National One Telecom lies

AUTHOR: Frank - (U.S.A.)

i received a bill from this business for $20.00 I was not at home the day they said i used this service. 6/6/2004 i dont understand how they can just send anybody a bill and expect them to pay it plus add $1.99 to your phone bill per minute and say i used this service for 5 minutes. i have no intension on paying this.i have never used this pay per view website or www.nationalone.com or National One Telecom.Inc P.O Box 612606 Dallas TX 75262-2606 Bill said I used this sevice on 6/6/04 @12:50p.m. from my phone # LD call made to +44 207 335 84 -UNTD KINGD for 5 minutes $20.00 I was not at home I was at a family reunion and no one else was able to use my computer either.
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#19 REBUTTAL Individual responds

I will not pay the $16.00

AUTHOR: John - (U.S.A.)

I told this man that at National One Telecom that I was going to check with my lawyer.

The problem is should I send it to him?

He sent me a two page letter quoting laws that would add to my charges.

He also gave me a website to pay this by credit card. http://www.nationalone.com/creditcard.php

I have until 7/20/2004 to pay the $16.00.

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