• Report: #99596

Complaint Review: National One Telecom

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  • Submitted: Mon, July 19, 2004
  • Updated: Thu, September 10, 2009

  • Reported By:Naperville, Il Illinois
National One Telecom
P.O.Box 612608, Dallas, Texas U.S.A.

National One Telecom web access ripoff, targeting kids Dallas Texas

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6/24/04 at 4:13pm call +44.870.119.01 UK 7min $28.00 and additional $1.99 per minute for local phone company (not received yet!) long distance call.

Neither my husband nor I used my computer at home during the day because both of us were working in the offices that day for a whole day.

After I received the bill from National One Telecom, I tried to contact them. There was no way to find a contact phone number. Then I tried to use its website to contact the customer services. When National One Telecoms website was loading, I was asked by the website to install their plugin. I denied installing this plugin because How I could trust the codes written by National One Telecom. Who knows that was not another trap?

I am working with my atterney on this. Also, I have filed consumer complaint to the State Atterney's office at Illinois. What can we do more to push National One Telecom out of business?

Web
Naperville, Il, Illinois
U.S.A.

This report was posted on Ripoff Report on 07/19/2004 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-One-Telecom/Dallas-Texas-75261/National-One-Telecom-web-access-ripoff-targeting-kids-Dallas-Texas-99596. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1

Hello,

AUTHOR: Gemma R. - (USA)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-2685 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,
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