• Report: #494824

Complaint Review: National Parts LLC

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  • Submitted: Mon, September 14, 2009
  • Updated: Sun, January 24, 2010

  • Reported By: Bill — Tulsa Oklahoma USA
National Parts LLC
11554 Davis Creek Court Jacksonville, Florida United States of America

National Parts - Searchparts.com- EZparts.com National Parts ships defective parts and rips off customers. I ordered a used motor with 6900 miles on it and it was locked up when we received it. Then charged me freight and restock fee upon return. Jacksonville, Florida

*Consumer Comment: Ryan, Are you STUPID?

*Consumer Comment: Many names-1 place of business

*Consumer Comment: Ryan, You're Wrong

*Consumer Comment: GOVERMENT please please help us from the LIES!

*Consumer Comment: Ryan... You're Stuck 30 Years Ago

*Consumer Comment: Attorney General Action

* : Incorrect

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I purchased a used motor from National Parts also known as Searchparts.com and had it shipped to a Ford Dealership. National parts requires you ship the part to a certified mechanic shop to verify warranty. Upon installation of the motor the mechanic was unable to get the motor to turn. Due to the extended lengh of the time the motor sat at a salvage yard the motor froze up. When I contacted national parts the suggested we disassemble the motor top determine why the the motor locked up. We refused to determine the problem because it would have caused more billable time from dealership to determine the problem. I suggested we return the motor for credit. National parts advertises a satisfaction gaurantee on their website. They agreed to take the motor back. When I finall got a credit back on my credit card they charged me freight and 20% restocking fee. National parts said that when the motor was returned to the salvage yard they had contracted with for the original purchase, They said the motor was not defective and turned OK. But I had 3 mechanics at a ford dealership who could not get it to turn with a 1\2 in breaker bar and the plugs removed. They took the word of a auto recycler who owned the motor to begin with. Then National parts told me that the dealership was Playing "games with me". I would almost beleive this if it weren't for the fact that the 17 year mechanic who installed the motor at the dealeship is engaged to my daughter and we have known him for over 3 years. The dealership had no financial gain in the return of the motor. I feel that the Auto recycler who originally sent out the motor did not check out the motor before it was shipped. The motor was out of a 2003 automobile that supposedly had 6900 miles on it. The motor locked up with age because it was not stored properly. I have filed a compalint with the BBB in Jacksonville but that was no help. national Parts just keeps saying the dealership misled me in shipping the motor back. But they did not even speak to anyone at the dealership. Which I had requested they do a number of times. This was never acheived.

This report was posted on Ripoff Report on 09/14/2009 04:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Parts-LLC/Jacksonville-Florida-32256/National-Parts-Searchpartscom-EZpartscom-National-Parts-ships-defective-parts-and-ri-494824. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Ryan, Are you STUPID?

AUTHOR: Jeff - (U.S.A.)

Ryan, you must be too dense to read. My first post in this thread said I WOULD NOT DO BUSINESS WITH NATIONAL AUTO PARTS.


Good Lord son, READ.
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#2 Consumer Comment

Many names-1 place of business

AUTHOR: Ryan - (USA)

Everyone knows they are all the same. You people keep changing names to cover up issues and get more innocent victims to give up their credit card number. You need to quit making up stories to attempt to miss-direct and mix truth and lies. You are for sure in bed with these people and it is sad the lengths you go to screw people.


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#3 Consumer Comment

Ryan, You're Wrong

AUTHOR: Jeff - (U.S.A.)

Ryan, if you've read my other posts here criticizing National Auto Parts, you would know that I don't work for them.

Get a clue, buddy.
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#4 Consumer Comment

GOVERMENT please please help us from the LIES!

AUTHOR: Ryan - (USA)

Jeff,

No it is not ridiculous. The attorney general will agree. You lie to sell a part. You are part of the searchpart.com scam to even start this garbage and defend this issue. LKQ and Greenleaf do have the parts they sell, you are a broker with cubical selling junkyard parts drop shipping them for a buck. You are a liar sir!

You quoting a magazine article that is so far reaching you know you have nothing but lies to use to sell. These posts are made by real people you sir are a liar and a thief. Let me guess, most engines have 35k and the car was not wrecked in the front.

I hope the government stops your lies. These are real people who work hard for the money they spend. You are a shameless greedy person. You are a part of the scam lining your pocket.

Thanks for the insight to you world. Attorney General HELP!!!!!!!!!!!
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#5 Consumer Comment

Ryan... You're Stuck 30 Years Ago

AUTHOR: Jeff - (U.S.A.)

Ryan, I've seen you mention several times that salesmen shouldn't infer they have a knowledge of the part. That is ridiculous.

Not even counter guys selling new parts see the parts they sell.

Everything in this industry, new or salvaged, is computerized today. 30 years ago, counter guys saw the parts they sold. Now, that is rare.

There was an interesting article in the ARA (a-r-a.org) magazine a few months ago, written by the owner of Standard Auto Wreckers in Niagara Falls, NY. He stated that there was a false perception by customers that his counter guys saw the parts they were selling. They don't! Salesmen at LKQ, GreenLeaf, etc - NONE OF THESE GUYS see the parts they sell and interyard shipping is the rule of the day, not the exception.

The fact of the matter is that many yards get engines back from customers that they sell to other customers with no problems. On these local transactions, shipping isn't an issue and they don't deal with a restocking fee because of it.

Is National a good organization? I've heard good and bad things about them from a lot of people. I personally wouldn't deal with them.

That said, you're trying to take posts on rip off report like they're gospel, when I bet more often than not the people on this site don't reveal the entire truth.

Further, do you think maybe that Ford dealership wanted to sell the original poster their own engine? Think they liked losing a couple thousand on the sale? Don't see any conflicting interest there? Yeah, right.
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#6 Consumer Comment

Attorney General Action

AUTHOR: Ryan - (USA)

If you had that engine at a Ford dealer, there is no way they formed a conspiracy about the part being locked up. A Ford dealership is an established company with a proven record of being legitimate or Ford of North America would close their doors.

The way National Parts handled your issue is appalling. Take your issue to the Attorney General. They take these issues seriously. Carefully document your issues. Be sure to note how you were deceived with their advertising, sales tactics & a warranty that took your consumer rights away. Also, make sure the Attorney General sees the amount of BBB complaints. They need to contact the people who have filed a BBB complaint to further better understand the business practices of this company.


When the salesman has no knowledge of the parts they are selling but always infer they do, that is unethical. This company tells you anything and everything to sell you a part then drop ship it without any hands on knowledge of what they sold you. The BBB shields companies like this who pay the fee's and give them an A rating. The BBB gets paid by compaines to arbitrate and if all companies quit paying the BBB would have to shut down so they do protect businesses until the issue gets too large and to loud.

But, the BBB is going to be your best friend! Why? Again, they have a hugh database that is a permanent record that can be gotten by the Attorney General to get hard information from other consumers. Over 100 complaints a year on the BBB by consumers is way too high regardless of the volume of business this company does. Remember, most people don't file a complaint so this is the tip of the iceberg.

Push the Attorney General for help. Remember the BBB now has hundreds of people who tried to fight the system and had to yield. The voice of many will be heard!

Update your progress here. It will help raise awareness of how this company operates.

Good Luck!
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#7

Incorrect

AUTHOR: National Parts - (U.S.A.)

We had the long bock assembly shipped to an ASE Certified mechanic for inspection.  He found nothing wrong teh merchandise.  It turned freely and had good compression.  We also have the video of the inspection.  The warranty claim was denied based upon the inspection.  The customer agreed to this way of handling the warranty claim at the time of purchase. His agreement is digitally recorded in our order verification system.
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