- Report: #870508
Report - Rebuttal - Arbitrate
Complaint Review: National Payment Processing
National Payment ProcessingThousand Oaks, CA Thousand Oaks, California United States of America
National Payment Processing 1st National Payment Processing **TAKING MONEY FOR PCI COMPLIANCE 4 MONTHS AFTER ACCOUNT CLOSED!** Thousand Oaks, California
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Last week a PCI compliance charge of $129.00 was deducted from my banking account. An act that sent my account into over draft. I incurred fees from both my bank as well as my new merchant services company.
Today, I spoke with Alyssa who said the company has a right to charge the fees per the Merchant Service Program Guide (ironically, I have never heard of this guide) so I asked where to get it. She directed me to the appropriate place on the Ipayment website. On page 24, section 22.9 of the long 44 page document I read the following...
"After termination of this Agreement for any reason whatsoever, you
shall continue to bear total responsibility for all Chargebacks, fees,
Credits and adjustments resulting from Card Transactions processed
pursuant to this Agreement and all other amounts then due or which
thereafter may become due under this Agreement."
Alyssa quickly pointed out the word "fee" in the second sentence that allows National Payment Processing to take money from my account at will.
I have sent a letter asking for a refund of $129 as well as all fees I incurred from their sticky fingers. Alyssa said I might get the PCI fee back but nothing more.
Stay away from this company!
This report was posted on Ripoff Report on 04/18/2012 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Payment-Processing/Thousand-Oaks-California-/National-Payment-Processing-1st-National-Payment-Processing-TAKING-MONEY-FOR-PCI-COMPLIA-870508. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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