• Report: #196872

Complaint Review: National Platinum Service, Member Services, Service@americanplatinum.com

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  • Submitted: Sat, June 17, 2006
  • Updated: Wed, August 30, 2006

  • Reported By:Saint Louis Missouri
National Platinum Service, Member Services, Service@americanplatinum.com
818 Tyvola Rd. Charlotte, North Carolina U.S.A.
  • Phone: 704-525-3880
  • Web:
  • Category: Loans

National Platinum Service, Member Services, Service@americanplatinum.com ripoff by taking vital info from other sites, no one individual will answer the phone, you are kept holding with a periodic message. Your business is important to us. please hold, with never any individual piking up. There are some vague automated messages with a menu selection that does not give specifics. Charlotte North Carolina

*UPDATE Employee: Email addresses

*Consumer Comment: JIMMIE AND HOPE

*Consumer Comment: JIMMIE AND HOPE

*Consumer Comment: JIMMIE AND HOPE

*Consumer Comment: JIMMIE AND HOPE

*UPDATE Employee: This is a Customer Service center for the entire country...

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I applied to an offer to borrow $1,500. on line. I do not remember the site. I skipped all other survey questions, which was an option. I entered all pertinent vital information to apply and have funds directly deposited into my bank checking account. After applying, I was approved for $450.00. I looked at all details and learned, among other things that the interest rate was almost 500%. I indicated that I had read their policy and I rejected and did not accept their offer. Within two days I received a notice from my bank, where I had just opened a checking account with the required minimum of $25.00 on 6-7-06, that they had made an electronic payment of $49.95 O.D. and charged me an O.D. fee of $19.00 on 6/12/06. I called Bank of America and explained to them that I had no idea what the charge was for and contested it. I was treated was nicely by the various Bank associates and was told that they would investigate and attempt to correct the complaint. I have made several calls to "Member Services" at the above numbers, however, all to no avail, was never able to speak with anyone. I did, however, learn from their varios recorded messages that all was regarding some type of credit card limiting the buying from their shopping network, with a $1,000.00 maximum and the first $250.00 worth of merchandise was free and it would take four to six weeks to activate the card. I went to their e-mail address to protest and cancel all, however, was only met with rip off reports, wherein I received this address. Bank of America Representatives were very kind and helpful and have initiated an investigation. I will keep "Rip-Off informed of any progression.

Jimmie
Saint Louis, Missouri
U.S.A.

This report was posted on Ripoff Report on 06/17/2006 10:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Platinum-Service-Member-Services-Serviceamericanplatinumcom/Charlotte-North-Carolina-28217-3540/National-Platinum-Service-Member-Services-Serviceamericanplatinumcom-ripoff-by-taking-196872. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Email addresses

AUTHOR: Hope - (U.S.A.)

Well, since we are a company who handles customer service for more than one company, we have email addresses for each individual company. All emails are sent to customer service and all emails are replied to.

When someone enrolls, it's that person's responsibility to read all the FAQ's and Terms and Conditions. This should be done BEFORE you fill out the application. If you do not know what you're signing up for, then don't enroll. Also, you state someone may not know they've enrolled. How can that be? You fill out 2 pages of an online application, but don't know you're doing so.

All Terms and Conditions, contact information and any questions a consumer has is all there for you to read BEFORE you fill anything out on the application.
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#2 Consumer Comment

JIMMIE AND HOPE

AUTHOR: Pamela - (U.S.A.)

Jimmie,

I feel for you since the same thing happened to me, although I did not have the overdraft issues to deal with. What I find incredibly interesting in your report is that you were told it would take 4-6 weeks to activate your card. The T&C of these crooks state that you can ask for a cancellation and refund of activation fee PROVIDED IT IS FAXED TO THEM WITHIN 20 DAYS OF SUBMITTING THE ONLINE APPLICATION. This means that the time to file for a cancellation of enrollment is sooner than the time it takes to activate your card.

(Hope, do the math....7 days in a week, 28-42 days to activate the card, and you've got to cancel and request a refund within 20 days of online application submission THAT YOU MAY NOT HAVE EVEN KNOWN ABOUT! Real slick!! Also, very illegal!!! People are paying for services that are not available to them for a long time after they've paid for them. Next you'll b comparing this to a gift certificate!!!)

And I am also fascinated to learn the email address that you provided, Hope. Why? Because it is entirely different than the Contact Us linked email address from the National Platinum website. That email address is contact@memberservicesusa.com .

So, Hope, which is the REAL email address to resolve customer service issues...huh?
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#3 Consumer Comment

JIMMIE AND HOPE

AUTHOR: Pamela - (U.S.A.)

Jimmie,

I feel for you since the same thing happened to me, although I did not have the overdraft issues to deal with. What I find incredibly interesting in your report is that you were told it would take 4-6 weeks to activate your card. The T&C of these crooks state that you can ask for a cancellation and refund of activation fee PROVIDED IT IS FAXED TO THEM WITHIN 20 DAYS OF SUBMITTING THE ONLINE APPLICATION. This means that the time to file for a cancellation of enrollment is sooner than the time it takes to activate your card.

(Hope, do the math....7 days in a week, 28-42 days to activate the card, and you've got to cancel and request a refund within 20 days of online application submission THAT YOU MAY NOT HAVE EVEN KNOWN ABOUT! Real slick!! Also, very illegal!!! People are paying for services that are not available to them for a long time after they've paid for them. Next you'll b comparing this to a gift certificate!!!)

And I am also fascinated to learn the email address that you provided, Hope. Why? Because it is entirely different than the Contact Us linked email address from the National Platinum website. That email address is contact@memberservicesusa.com .

So, Hope, which is the REAL email address to resolve customer service issues...huh?
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#4 Consumer Comment

JIMMIE AND HOPE

AUTHOR: Pamela - (U.S.A.)

Jimmie,

I feel for you since the same thing happened to me, although I did not have the overdraft issues to deal with. What I find incredibly interesting in your report is that you were told it would take 4-6 weeks to activate your card. The T&C of these crooks state that you can ask for a cancellation and refund of activation fee PROVIDED IT IS FAXED TO THEM WITHIN 20 DAYS OF SUBMITTING THE ONLINE APPLICATION. This means that the time to file for a cancellation of enrollment is sooner than the time it takes to activate your card.

(Hope, do the math....7 days in a week, 28-42 days to activate the card, and you've got to cancel and request a refund within 20 days of online application submission THAT YOU MAY NOT HAVE EVEN KNOWN ABOUT! Real slick!! Also, very illegal!!! People are paying for services that are not available to them for a long time after they've paid for them. Next you'll b comparing this to a gift certificate!!!)

And I am also fascinated to learn the email address that you provided, Hope. Why? Because it is entirely different than the Contact Us linked email address from the National Platinum website. That email address is contact@memberservicesusa.com .

So, Hope, which is the REAL email address to resolve customer service issues...huh?
Respond to this report!
What's this?

#5 Consumer Comment

JIMMIE AND HOPE

AUTHOR: Pamela - (U.S.A.)

Jimmie,

I feel for you since the same thing happened to me, although I did not have the overdraft issues to deal with. What I find incredibly interesting in your report is that you were told it would take 4-6 weeks to activate your card. The T&C of these crooks state that you can ask for a cancellation and refund of activation fee PROVIDED IT IS FAXED TO THEM WITHIN 20 DAYS OF SUBMITTING THE ONLINE APPLICATION. This means that the time to file for a cancellation of enrollment is sooner than the time it takes to activate your card.

(Hope, do the math....7 days in a week, 28-42 days to activate the card, and you've got to cancel and request a refund within 20 days of online application submission THAT YOU MAY NOT HAVE EVEN KNOWN ABOUT! Real slick!! Also, very illegal!!! People are paying for services that are not available to them for a long time after they've paid for them. Next you'll b comparing this to a gift certificate!!!)

And I am also fascinated to learn the email address that you provided, Hope. Why? Because it is entirely different than the Contact Us linked email address from the National Platinum website. That email address is contact@memberservicesusa.com .

So, Hope, which is the REAL email address to resolve customer service issues...huh?
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#6 UPDATE Employee

This is a Customer Service center for the entire country...

AUTHOR: Hope - (U.S.A.)

We have been extremely busy the past few weeks. Customers just need to be a little more patient, and instead of holding for long periods of time, keep trying until they get through to an agent. We do answer our phones, we do actually speak to and listen to a customer. Issues are resolved.

When consumers enroll in something online, they really need to read everything before they sign up. That would be very helpful and informative to them beforehand.

If BOA is actually conducting an investigation, they will contact us as well, and we do have pertinent information that can be traced back to the person who enrolled.

National Platinum is not the loan company. Our application is indeed located on the same application as the loan, however, you must agree to the Terms and Conditions, and it does tell you what you are enrolling for and that you do agree to the Terms and Conditions.

Jimmie did not write down our email address correctly, or we would have received his email and we could assist him to resolve this issue. Sir, if you are reading this, our email address is service@nationalplatinum.com. All you need to do is email us and we will be more than happy to assist you.

Again, just read the entire application, Terms and Conditions and FAQ's before you fill anything out online.
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