In January 2010, a telemarketer from Warranty Protection Services called and basically bullied my elderly mother into trying their automobile warranty service for our 2002 Honda for a month for an initial deposit of $50.00 to be paid immediately with her bank debit card. The representative said he would send her the paperwork and no other money would come out of her account unless she signed the forms and sent them back to the company. My mother never signed any forms, nor did she send anything to the company stating that they could automatically take out $147.08 out of her checking account every month.
For the next ten months, $147.08 was taken out of her account without her knowledge or permission. She is elderly and does has a declining memory which led to the warranty company being able to extract the money for so many months.
I was asked by my mother to help with her finances and came upon these charges. She was able to tell me about the initial phone call and the circumstances following. She immediately called her bank and filed fraudulent forms against the warranty company.
The bank was only able to refund my mother for $819.16, equal to approximately five and one-half months of the service. The company realistically still owes another $819.16 to equal the ten months of the warranty that she did not sign up for.
While at the bank, my mother cancelled the debit card that was used so as to prevent any further charges by the warranty company and the bank was also aware not to allow any further charges by this company as well.
Unbelievably, on 02 February 2011, the same warranty company was able to debit two charges of $97.08 equal to $194.16, plus the $819.16 the company has stolen from my mother.
Our bank has been alerted once more and I am filing complaints with every legal agency in existence to get my mother's money back and to prevent any other person from having to go through this nightmare.