"You are worse than a woman." That's what Rick St. Marie, the owner of "National Recovery Network" said to me after I called to ask why I was charged $600 more than I was quoted to get my car back.
All the stories you read about these guys are the same: They hook you with an $800 "base rate" and then have their sales associates assure that you'll be contacted prior to the "unlikely" event that you'll incur additional charges.
So they sent me a bill for $1417, and the only person in so-called "largest recovery company in the U.S." who can actually address your problem is Rick St. Marie. Dawn, Deborah, Tori, are all in the scam but are strangely unable to do anything but tell you they can't do anything.
The bill is full of bogus charges, like "in-house legal counsel." They refuse to explain that to you. Rather, they scold you for not "reading your contract" that apparently frees them to charge you as much as they want without telling you.
Also, they don't tell you how long they've had your car, or even if they have it at all, only that it was "located." When I pressed them on what "located" meant, they said it is "secure." Dude, do you have my car or not? They refuse to say.
When you finally talk to St. Marie, this is what he does: he avoids your questions, calls you names, and then hangs up on you. So be prepared for that. I even told him, "I know you're going to hang up on me, because I read about that on the internet, but before you do, can I at least try to negotiate something with you."
His last words to me were, "I'll zero out your invoice and give the car back to the guy we took it from."
Before I could say, "Oh please do that, I'd rather him have the car than you" he hung up.
This company is a joke. Someone needs to take them down. They are a silly bunch who like to prey upon people in unique and desperate situations. In my case, my mother-in-law passed away and we needed help to resolve a bad situation involving a car that she owned.
Rick St. Marie and his band of scammers don't care about your situation, they just care about your money. By the way, if St. Marie replies to this, he'll probably express shock and indignation that I would write such a thing as this report. It's all part of the scam...yes, scam. Don't be an idiot like me and even think that this "company" can help you.
Finally, please do not call this company if you need something back. They say they'll recover anything for you. Perhaps they should find their own dignity before they attempt to find anything else. Life's too short to waste on an illegitimate business such as this one.
Litchfield Park, Arizona