• Report: #273040

Complaint Review: National Relocation - National Van Lines

  • Submitted: Fri, September 07, 2007
  • Updated: Mon, October 01, 2007

  • Reported By:Los Angeles California
National Relocation - National Van Lines
18349 Sherman Way Blvd. Reseda, California U.S.A.

National Relocation - National Van Lines unreasonable extra charges poor business practices poor service Reseda California

*Consumer Comment: This is not National Van Lines

*Consumer Suggestion: Let the REAL National Van Lines know

*UPDATE Employee: National Van Lines is Not Associated with National Relocation in any way!

*Consumer Suggestion: National Relocation Van Lines not licensed in ANY way

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Multiple problems with this company.
1. They did not show up on the day of scheduled move and did not call. When I called their phone numbers the individual answering the phone could only speak Hebrew and would impatiently hang up on me and my wife multiple times. Four hours later the phone went to an answering machine, and I left a message. That evening I recieved a call and was told that there was a computer software problem that did not dispatch my order and that they couldn't find a truck, they suggested the next morning at 8am would be a good time to move. They showed up at 9:30 with a rented truck and I learn that these movers do not work on Saturday because of the sabbath. So I question if anyone in the company works on Saturday and the propriety of making an appointment for Saturday! However it is possible they have some employees that work Saturday, I can't say for sure.

2. Although the website claims that there is no extra charges for wrapping furniture they would not move my china cabinet unless I bought a cardboard box for $50 to go over the glass. I agreed because I needed them to move it because of the weight. However they then proceeded to wrap two very lightweight cabinets that I can lift with one hand and throw in my car if I wanted to. I did not authorize this and they tried to get me to pay $50 each for the cardboard box. When I questioned the cost of the box I asked if it was additional labor on top of the hourly rate since and was told it was a type of insurance in case there was damage. But how much more insurance above the 60 cents per pound they were unable to say. If we are talking about cost of material then $50 is over the top, if we are talking about labor then we need to have a reason why it is additional to hourly rate. If we are talking about insurance then we need to know what it is insured for. Mixing these issues is a bad business practice and doing it without authorization is maddening. I objected strongly and was told that we could resove it later. I found out why they wanted to resolve it later. Later is when everything is in the truck at the other location and they will not unload until you pay.

3. I called their office during the week to ask about acceptable forms of payment and was told a check would be fine. Now that everything was in the truck and at the new address I handed them the check and was told only cash was acceptable. At this point I got really angry. To only accept cash is reasonable, if you say so from the beginning, but I was told explicitly that a check was acceptable. When I flatly refused to go to the ATM they then offered to take $25 off, so I went to the stupid atm. The extra fees for boxes were negotiated down to $135 from $175 initially. They acted surprised when I said I wanted to keep the boxes.

The movers were nice guys and were fairly carefull but the business practices they were asked to carry out were frustrating. They were in constant phone communication with their boss. In fairness I need to mention that this was a busy weekend for movers and the hourly rate is lower than typical. So if I consider the extra boxes into the total cost and divide by the hours spent then it comes out to an hourly rate that is typical of movers. However I chose this company because the hourly rate was low, and what I got was an effective rate that was typical and a big headache. I try to avoid confrontation in general and am slow to anger but this experience really made me angry and I cannot reccomend this company to anyone.

Los Angeles, California

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This report was posted on Ripoff Report on 09/07/2007 10:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Relocation-National-Van-Lines/Reseda-California-91355/National-Relocation-National-Van-Lines-unreasonable-extra-charges-poor-business-practice-273040. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

This is not National Van Lines

AUTHOR: Tim Gordon - (U.S.A.)

This report is not about National Van Lines, which is based in Broadview IL, but has agents all over the country. I am the owner of an agent for this van line. Please do not confuse us with these rip-off merchants in Reseda.
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#2 Consumer Suggestion

Let the REAL National Van Lines know

AUTHOR: Sharon - (U.S.A.)


Maybe you should pass this report on to your superiors at NVL. The legal department should know about this unlicensed imposter playing off NVL's good name.
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#3 UPDATE Employee

National Van Lines is Not Associated with National Relocation in any way!

AUTHOR: Jorja - (U.S.A.)

It is unfortunate that Keith was taken advantage of by a "rogue" mover, who is using a name that is very similar to National Van Lines.

National Van Lines has been in business over 75 years, and prides itself on its high-quality services and customer satisfaction. National Van Lines is currently the highest rated van line in customer satisfaction by the General Services Administration (GSA), and has had the highest average customer satisfaction scores for the past 11 years.
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#4 Consumer Suggestion

National Relocation Van Lines not licensed in ANY way

AUTHOR: Sharon - (U.S.A.)

First, it's important to note that, despite its use of the name, National Van Lines is NOT related to National Van Lines, the major van line that operates throughout the country. The website uses that name ("dot us"), but the company's actual name is National Relocation Van Lines.

NRVL applied for a license with the FCMSA in August of 2006 (DOT#1530880), but it was dismissed for lack of insurance. And unless they applied under a different name, NRVL also has no license to performs moves within the state of CA, such as yours, Keith. Also, the two trips to Arizona in which their driver got pulled over were illegal.

Your next step should be to contact the California Public Utilities Commision and turn them in. www dot cpuc dot ca dot gov

The owner of NRVL is
18341 SHERMAN WAY #115
RESEDA, CA 91335
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