• Report: #589849

Complaint Review: National Relocation - National Van Lines

  • Submitted: Mon, April 05, 2010
  • Updated: Tue, April 06, 2010

  • Reported By: Kevin — Eugene Oregon United States of America
National Relocation - National Van Lines
6050 Peachtree Pkwy 240-237 Norcross, GA 30092 Nationwide United States of America

National Relocation - National Van Lines National Relocation Scam Norcross, Nationwide

*Consumer Comment: Incorrect Name

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I went to www.123movers.com and filled out the information for my move (moving from Nashville, TN to Eugene, OR and need to have my belongings by the 29th of January). Various moving companies sent quotes and Nation Relocation said they could meet the requirements and were the cheapest. I talked to a representative (Lisa) on January 13th and she said they needed at least 10 days in order to get my belongings to Oregon, so I scheduled them for the 21st of January and paid the $200 deposit, in fact they charged me twice for the deposit which I only recently caught. Lisa and I went through a list of items and came up with a quote. On the 19th Allen (he goes by Allen but his given name is foreign and hard to remember) called me at 6 pm as I was getting off a plane and said that they were coming the next day (20th of January), I told them they were scheduled for the 21st and that I wasnt ready for them to come. [continued below]....

..... They said there was no way that they were going to come on the 21st and my options were to either have them come on the 20th or wait until the 24th. I said it didnt matter if they came on the 24th as long as my belongings were in Eugene, OR by the 29th. He was very rude on the phone and said that my belongings werent guaranteed to arrive on the 29th and they had up to 21 days to deliver my belongings. This was the first time I had heard of the 21 days, it was not included in my quote. He said it normally doesnt take that long and will probably arrive on time. At this point it was too late to schedule anyone else and they said since they were coming a day early they wouldnt charge me to help pack.


The next day the movers arrived and I had stayed up late into the night packing so most of the packing was done. They loaded the truck and disassembled the dressers and mirrors. They charged me $85 for packing, gas fees never mentioned, as well as charging me for a picture box, when once I started unpacking realized they literally opened a box I had packed, put the picture in it, then taped the box back up. They up-charged me approximately $1000 for various items not mentioned in the quote, packed my belongings and wood furniture out in the rain at the storage unit before loading it in the truck, and told me they were giving me a deal. They also suggested over and over again that I should tip them and managed to squeeze $20 out of me.


I left Nashville, TN on January 25th to give myself plenty of time to arrive by the 29th to Eugene, OR. I arrived on the 27th and received my keys on the 28th for my new townhouse. I never heard from the movers so I called them on the 30th and they told me that my belongings were still sitting in the warehouse in Atlanta, GA. According to the driver they didnt pick my belongings up from the warehouse until February 1st and from there I am not sure where they were until February 5th when they notified me they were in Pennsylvania. At that point the driver predicted it would be another 10-15 days. Whenever I did get a hold of Allen he would yell on the phone and tell me there was nothing he could do and to call the driver.  When I talked to the driver, Justin, he told me that he did whatever Allen told him to do. Allen also mentioned the 21 days again and he claimed it was sent to me in an email when I asked where this information was coming from. I forwarded him my quote and he asked where the second page was. I informed him there was no second page and he told me he didnt believe me and then looked through his files, while I was on hold. He came back on the phone and said in a much nicer tone that it was sent to me and he wasnt sure why I didnt receive it. I sent him an email that day asking him to forward me the original dated copy that was supposedly sent to me and to this day have heard no response.


I talked to the driver again as it got closer (20th or 21st of February) and he said he should be in the area on the 17th of February and he would give me an update then of when my delivery is. When I hadnt heard from him I called and asked when he thought he would be delivering and he informed me that he was rerouted and it would be another 4-5 days, all the while I have been complaining to the office about how long it has been. On the 17th I sent an email to Allen specifying that he was well outside the 21 days and asked what sort of discount he was going to offer to rectify the situation. I sent another email on the 18th explaining that I travel for work and am now getting close to having to go out of town with no response from either.


On the 21st, now over one month from when they took my belongings in Nashville, TN, the driver called and said he could deliver on Sunday February 21, 2010. He asked about the remaining balance and asked if I had the other 40% that I owed. I informed him that there was a question about the packing and the fact that they were late, and told him I was going to try and reach Allen to discuss it. I was able to reach Allen late that afternoon and he said he would give me a discount of $125, when I asked how he calculated that he said it was a number he determined and it was not based off of any calculation. He also mentioned that it was normally only $50 so I was lucky to receive that. When I asked about the packing fees he said he told the driver in Nashville, TN not to charge me for packing and that he would look at it on Sunday in the office and give me a call.


Sunday came as well as the drivers and still no word from Allen, so I called him and he said that there were only $30 in packing fees, when I told him I had a copy of the document in front of me and asked if he wanted me to email it to him, take a picture of it, or show it to the driver he said no. He started yelling again and told me that I was pushing it. He said that if I didnt stop disagreeing with him he was going to take away the $125. When I tried to reason with him he told me he was taking away the $125 and charging me for the packing fees, and then he hung up. I went outside to talk to the driver with my documentation and asked him to call and he said no. He said that I was getting the $125 and nothing else. When I asked what happens if I refuse to pay they told me I would not receive my belongings and it would cost even more money to get it back. In the end I paid the remaining balance of $1504 after already paying $2400.


As they brought my stuff in, multiple boxes were crushed, there were items missing and somehow they were not included in the inventory sheet (shower curtain rod, kitchen trash can, vacuum, ironing board, etc). So far they have damaged my toaster oven, microwave, numerous glasses, table, stereo, and DVD tower. I will have a more extensive list once I finish unpacking. 


This report was posted on Ripoff Report on 04/05/2010 03:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Relocation-National-Van-Lines/nationwide/National-Relocation-National-Van-Lines-National-Relocation-Scam-Norcross-Nationwide-589849. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on National Relocation - National Van Lines

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Incorrect Name

AUTHOR: TheMovingGuy - (United States of America)

This move was not done by National Van Lines headquarted out of Broadview, IL or any of it's agents.
As easy way to tell if a moving company is legitimate is to ask them how they take their payment.  If they want a deposit or money upfront before they load your items, then you're heading down the wrong path.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X