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  • Report: #1045700

Complaint Review: National Rental Car

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  • Submitted: Tue, April 23, 2013
  • Updated: Tue, April 23, 2013

  • Reported By: James S — San Diego California
National Rental Car
617 South Highway 101 Solana Beach, California United States of America

National Rental Car - Solana Beach Sunset Motors, Inc They charged me for gas when I returned the car full of gas Solana Beach, California

*Author of original report: Thank you!

*UPDATE Employee: National Cares

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I rented a truck.  The truck was not full of gas.  The tank was 7/8 full.  I returned it 7/8 full.  I talked to them several times, but refused to return the money they charged me for the gas.  I feel that this is standard operating procedure for them.  They give you a truck that is not full of gas, then charge you when you bring it back.  RIP-OFF!!

This report was posted on Ripoff Report on 04/23/2013 08:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Rental-Car/Solana-Beach-California-92075/National-Rental-Car-Solana-Beach-Sunset-Motors-Inc-They-charged-me-for-gas-when-I-retur-1045700. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Thank you!

AUTHOR: James S - ()

The corporate office took care of this.  They refunded my $30 for my gas.  Thank you National for being responsive.

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#2 UPDATE Employee

National Cares

AUTHOR: Nationalcar Cares - ()

James S

We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care@nationalcar.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us. 

When emailing, please list Reference Number 130612-001834 in the subject line. We look forward to hearing from you. 

Respectfully,Carol H.

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