Pay for guard card course online, but after I paid it just said thank you. I thought I got ripped off right then and there. A hour later I received an email with a username and password; This information wasn't stated in the description, so they need to let us know the online process. Then when I took the courses, all the videos has pop up questions and I was using Firefox. Don't use Firefox because it will show up that you never watched the videos and never answered the questions; Again they didn't state this in the description so I wasted hours doing it on Firefox. Use Internet Explorer, which I end up doing. I watch all the videos and completed the final exam, but on one of the video (Part L) there were no pop up question in the videos so I got a score of zero on that quiz. I must pass all videos questions and the final exam with 100% to get my certificate. I try watching part L video over a dozen times on Firefox and Internet Explorer, no dice. I think those incompetence people just forgot to insert the questions into video Part L OR they could be screwing with us. I called them about six times at different work hours from yesterday to today. They will NEVER pick up the phone, it will ALWAYS go to voice mail. In addition, I emailed them twice and haven't heard anything from them. Try calling their number and you'll find out what I'm talking about. I thought doing it online is better since it cheaper and easier, but don't. It may be cheaper, but the customer service you get is crap, not to mention their cheesy website that has issue which prevent you from completing your online courses. Trust me you'll rather pay a little more to do this in person AND with a different company. This company is incompetence and their customer service is non-existence. STILL HAVEN'T HEARD FROM THEM!