• Report: #147286

Complaint Review: National Small Business Alliance

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  • Submitted: Thu, June 23, 2005
  • Updated: Wed, July 06, 2005

  • Reported By:tallahassee Florida
National Small Business Alliance
1201 Pennsylvania Ave N.W Suite 300 Washington, District of Columbia U.S.A.

National Small Business Alliance ripoff refuses to refund after 37 calls and 3 Attorney Generals and Dateline Washington District of Columbia

*Consumer Comment: The story keeps changing

*REBUTTAL Owner of company: KNOW OF WHAT YOU SPEAK

*Consumer Comment: Two refunds? doesn't stand up to scrutiny.

*REBUTTAL Owner of company: MISCOMMUNICATION

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I sent my pack back certified mail the very day I got it (unopened by certified mail. 31 days later they hit my account for another $239.40. 37 times I called , four e-mails, calls to 3 Attorney Generals in three states, a call to Dateline N.B.C. STILL not so much as a call from them. What a scam ! Folks need to be warned. How about a mass mailing (like they did).

Michael
tallahassee, Florida
U.S.A.

This report was posted on Ripoff Report on 06/23/2005 03:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Small-Business-Alliance/Washington-District-of-Columbia-20004/National-Small-Business-Alliance-ripoff-refuses-to-refund-after-37-calls-and-3-Attorney-Ge-147286. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 2Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

The story keeps changing

AUTHOR: Carl - (U.S.A.)

Dennnis, your original post said absoutley nothing about your bank confirming that the original refund check had cleared. I understood your original post perfectly. You stated: "According to our processing company, they insist he did [received the first refund]."

You also stated "according to your records", he received two refunds. He "should have" received the second refund on June 27, 2005. Those are all assertions, not statements of fact and you certainly never mentioned anything about having anything verifiable for proof of receipt such as a cancelled check.

As for why people never come back to resolve the issue, I don't know. But you do have the right to submit a rebuttal.
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#2 REBUTTAL Owner of company

KNOW OF WHAT YOU SPEAK

AUTHOR: Dennis - (U.S.A.)

Carl,

If you received the salvo of threats and hysterical calls I did, you too would have just let him keep both refunds. It just wasn't worth it.

In addition, either you didn't read my last response completely or you didn't understand it, the bank DID say it cleared.

As is typical of this site, you notice that the person complaining did not have the decency to tell what happened once he and I connected, that is, I lived up to everything I said I would do and that the call was handled professionally and calmly.

Carl, please help me out here; why is it that the people who complain here never come back to report the resolve? Is it they get caught up in the mania then are too embarrassed to admit they exaggerated and don't want to lose face?

There have only been a few of you with the courage to report back and I thank you. To all the others, all I can say to you is shame on you.

Dennis Mario
NATIONAL SMALL BUSINESS ALLIANCE, INC.
760-322-5572 Main
760-406-6035 eFax
dmario@natlsba.com
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#3 Consumer Comment

Two refunds? doesn't stand up to scrutiny.

AUTHOR: Carl - (U.S.A.)

You claim to have sent him two refunds? Couldn't you have just checked you records to see if the initial check had cleared? Your claim of sending two refunds doesn't stand up to scrutiny.
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#4 REBUTTAL Owner of company

MISCOMMUNICATION

AUTHOR: Dennis - (U.S.A.)

Michael signed up online. According to our records he received his refund on June 9, 2005, well within 30-days. He insists that he never received it. According to our processing company, they insist he did.

I calmly and professionally spoke with Michael and agreed to send him another refund check just to end his salvo of hostile e-mails and threats. The check was Federal Expressed on Friday June 24th. He should have it in possession on Monday June 27, 2005.

Please note that according to our records Michael has now received two refunds for the same purchase.

Dennis Mario
NATIONAL SMALL BUSINESS ALLIANCE, INC.
760-322-5572 Main
760-406-6035 eFax
dmario@natlsba.com
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