• Report: #103977

Complaint Review: National Small Business Alliance

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  • Submitted: Mon, August 16, 2004
  • Updated: Mon, August 30, 2004

  • Reported By:Canoga park California
National Small Business Alliance
natlsba.com Nationwide U.S.A.

National Small Business Alliance Ripoff Scam Stealing Money Credit Fake Natlsba Criminals Theives Report Bad Business No Ethics Washington D.C. Nationwide

*REBUTTAL Owner of company: THE FACTS DON'T LIE, YOU ARE SADLY MISTAKEN

*Author of original report: The Lying Company

*Author of original report: The Lying Company

*REBUTTAL Owner of company: HIGHLY EXAGGERATED

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I was contacted by this company and made the big mistake of actually falling for their scam. I thought that it was the Small Business Administration, but I was wrong. My initial payment of $100 was returned by my bank initially in error. My girlfriend decided to look them up on the internet to see what they were about as it did not show up as the SBA on my bank statement. She discovered that there were many reports of it being a scam.

I then contacted this company which assured me that I could definitely cancel my membership no problem and my account would not have the initial fee withdrawn.

They lied.

THe next thing I know, I have had to fax them a request to cancel AFTER they authorized the $100 out of my account without authorization a second time for my membership that I did not want and that I cancelled before I even became a member.

Now we are at the point 4 months later where I have given 4 verbal notices and a faxed written authorization 3 times and about 15 e-mails to cancel my "membership" and I still don't have my refund. They continue to tell me it is being processed...

They are the worst company I have ever seen as far as lying to their customers. Lying and stealing money from my account as a "Pre-Authorized" paymnet that I did not authorize.

They are a bunch of scam artists who picked a company name that sounds legitimate (like the SBA) and are feeding off of people that they can con into believing their crap. They are unethical and they are liars.

Devin
Canoga park, California
U.S.A.

This report was posted on Ripoff Report on 08/16/2004 07:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Small-Business-Alliance/nationwide/National-Small-Business-Alliance-Ripoff-Scam-Stealing-Money-Credit-Fake-Natlsba-Criminals-103977. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

THE FACTS DON'T LIE, YOU ARE SADLY MISTAKEN

AUTHOR: Dennis Mario - (U.S.A.)

Again, here are the facts.
1. On 6/17/04 Devin joined NSBA.
2. Devin did NOT have $99.95 in his account when he signed up to cover the enrollment fee. Consequently, his transaction bounced due insufficient funds.
3. As does any company, we re-submitted the transaction for payment on June 28, 2004.
3. Devin cancelled on June 29, 2004.
4. He returned his kit on June 14, 2004.
5. His check # 27680 was issued on 8/19/04.

My take is that Devin is having financial problems where $99.95 can create havoc on his finances and is blaming the world for his problems.

The facts are the facts. In black and white and can be substantiate by bank records.

Devin, as I do with anyone who complains; I invite you to call me, but I know you won't.

No one ever does. Why do you think that is? My take is that they know there is no foundation for their complaint and, when challenged, retreat.

I truly hope you get finances in order so that you stop striking out at people who don't deserve it. We did everything we promised in the timeframe we stated.

Please contact me to discuss.[DELETED]

[Place your comments below and be sure to include your FULL contact information so Rip-off Report can contact you.]

National Small Business Alliance, Inc.
CEO/President
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#2 Author of original report

The Lying Company

AUTHOR: Devin - (U.S.A.)

Now they have flat out lied. First the initial payment was a pre-authorized payment not a check and there was a problem with my bank. Once discovered, I telephoned National Small Business Alliance BEFORE the second "pre-authorization".

I told them at thsi time that I did not want to become a member and the person who I spoke to reassured me several times that I would not be charged. They did not re-submit payment a second time without pre-authorization and since I was cancelling, there would be no charges made to my account.

Next thing I know, they "pre-authorized" my payment for me and took the money EVEN AFTER I CANCELED my membership request.

Then the run-around began with the whole refund thing.

After many repeated contacts and requests for them to refund my money and after the verbal request to cancel, the faxed request to cancel (twice), and multiple e-mails, I finally was told that the kit was returned and I was eligible for my refund. Too bad I never received any kit.

I NEVER received any kit from this company. Nothing. They kept insisting that I return it and they would refund my money. I never did receive it. All of the sudden they received it back 2 weeks later?? And my refund still took well over 30 days from this point to be returned to me. All in all the refund took almost 2 months to be returned to me. All of this over money they never should have taken from my account in the first place. And all the while the representatives were lying to me every time I contacted them.

Exaggerated Report?? That is just the way a sleazy company tries to sweep it under the rug that they have no business ethics nor any commitment to any sort of customer service. Besides the fact that they are thieves and liars.

Be warned that you take your chances when it comes to this company. They obviously have no commitment to their customers as only now do I even get to hear from anyone other than the phone operators. Even when I had previously requested to speak to even a manager or supervisor.
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#3 Author of original report

The Lying Company

AUTHOR: Devin - (U.S.A.)

Now they have flat out lied. First the initial payment was a pre-authorized payment not a check and there was a problem with my bank. Once discovered, I telephoned National Small Business Alliance BEFORE the second "pre-authorization".

I told them at thsi time that I did not want to become a member and the person who I spoke to reassured me several times that I would not be charged. They did not re-submit payment a second time without pre-authorization and since I was cancelling, there would be no charges made to my account.

Next thing I know, they "pre-authorized" my payment for me and took the money EVEN AFTER I CANCELED my membership request.

Then the run-around began with the whole refund thing.

After many repeated contacts and requests for them to refund my money and after the verbal request to cancel, the faxed request to cancel (twice), and multiple e-mails, I finally was told that the kit was returned and I was eligible for my refund. Too bad I never received any kit.

I NEVER received any kit from this company. Nothing. They kept insisting that I return it and they would refund my money. I never did receive it. All of the sudden they received it back 2 weeks later?? And my refund still took well over 30 days from this point to be returned to me. All in all the refund took almost 2 months to be returned to me. All of this over money they never should have taken from my account in the first place. And all the while the representatives were lying to me every time I contacted them.

Exaggerated Report?? That is just the way a sleazy company tries to sweep it under the rug that they have no business ethics nor any commitment to any sort of customer service. Besides the fact that they are thieves and liars.

Be warned that you take your chances when it comes to this company. They obviously have no commitment to their customers as only now do I even get to hear from anyone other than the phone operators. Even when I had previously requested to speak to even a manager or supervisor.
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#4 REBUTTAL Owner of company

HIGHLY EXAGGERATED

AUTHOR: Dennis - (U.S.A.)

Devin signed up on 6/17/04. His check for $99.95 bounced. It was resubmitted on June 28, 2004. He cancelled on June 29th and returned his kit on July 14th which means that he is eligible to receive his refund this week.

Again, this is another case of someone over exaggerating to make a point that doesn't need to be made.
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