- Report: #401888
Report - Rebuttal - Arbitrate
Complaint Review: National Union Insurance Company Of Pittsburgh & Aon Direct Insurance Administrators
National Union Insurance Company Of Pittsburgh & Aon Direct Insurance Administrators300 Jericho Quadrangle, 3rd Fl. Jericho, New York U.S.A.
National Union Insurance Company Of Pittsburgh, Aon Direct Insurance Administrators & Aon Direct Insurance Administrators Travel Insurance Scams Jericho New York
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This letter is concerning the misleading and false advertising by BerkelyCare with regards to their travel insurance program. I contacted a travel agent to discuss a trip for my husband and me to Boston. I was concerned because my husband has had a nervous disorder and has been unable to fly. I was told that I could purchase travel insurance and if my husband was unable to travel due to his illness we could get a refund for the cost of our tickets. When I purchased our tickets we included the travel insurance that was recommended. When the time came to travel my husband was unable to travel do to the nervous condition that he has suffered from. After we cancelled our flights we were told we needed to complete some insurance forms and my husband needed to get a note from his doctor.
We waited months to get our insurance claim refund and every time we contacted the insurance company they said they were waiting to hear from the doctor. We contacted our doctor and they said they had returned all of the paperwork months ago when it was requested. After going back and forth for months with the insurance company they finally said that yes they had received the information from our doctor and they were going to decline our claim because this kind of illness required hospitalization.
We would have never taken the risk of booking our tickets in advance if we were not told we could purchase travel insurance and get a refund if my husband was unable to fly. I feel that the advertising of their travel insurance was very misleading and false and it cost us almost $800, money we could not afford to lose in these difficult financial times.
St. George, Utah
This report was posted on Ripoff Report on 12/16/2008 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Union-Insurance-Company-Of-Pittsburgh-Aon-Direct-Insurance-Administrators/Jericho-New-York-11753/National-Union-Insurance-Company-Of-Pittsburgh-Aon-Direct-Insurance-Administrators-Aon-401888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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