• Report: #445237

Complaint Review: National Youth Sports , NYS Of San Antonio

  • Submitted: Mon, April 20, 2009
  • Updated: Mon, March 31, 2014

  • Reported By:san antonio Texas
National Youth Sports , NYS Of San Antonio
nysonline.org San Antonio, Texas U.S.A.

National Youth Sports (, NYS Of San Antonio Ripped off kids trophy and picture money San Antonio Texas

*REBUTTAL Owner of company: NYS Trophies

*Consumer Comment: Parents dont enroll kids to NYS

*UPDATE Employee: Improvements and Feedback

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The NYS, National Youth Sports of San Antonio collected money from the team members at the photo shoot for their team pictures, and collected money from the kids as well for their trophy at the end of the season. However, the kids received niether the pictures nor the trophys. This has been a year ago, I have contacted NYS on this matter several times only to be told they would get back with me, no follow up has ever been made. They did claim once that they gave it to the Coach, Larry Berry of San Antonio and that he failed to distribute them to the team members, I have spoke with Larry Berry on this matter, to be told it was NYS fault. Regardless the situation has never been resolved, no money has ever been returned and the children are still heart broken that they have not received their pictures or trophy. No attempted on NYS or Larry Berry, whom by the way has a travel agency here in San Antonio, so please do beware, no attempt by either has been made to resolve this issue. NYS has cashed the check and received their money though. Such a cruel thing to just blow these kids off as if they dont matter, yet advertise that they are all about the kids.

Michele
san antonio, Texas
U.S.A.

This report was posted on Ripoff Report on 04/20/2009 03:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Youth-Sports-NYS-Of-San-Antonio/San-Antonio-Texas-78230/National-Youth-Sports-NYS-Of-San-Antonio-Ripped-off-kids-trophy-and-picture-money-San-A-445237. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

NYS Trophies

AUTHOR: NYS San Antonio - ()

Michele,

My name is Paul Tibbetts and I am the new owner of the NYS Franchise here in San Antonio. I sincerely apologize for your experience. I spoke with the previous management and it seems like the coach never submitted payment through NYS. We did however still order the pictures and trophies for the team! According to my staff, we attempted to call everyone informing them that we were going to cover the cost of the pictures and trophies even though the coach did not turn it in. We never want to leave a child disappointed. We do not hold pictures and trophies from seasons past three years old, but we would gladly mail you anything you missed from this miscommunication. I know at this point the damage is already done, so I apologize. Please let me know if there is anything I can do to help. 

 

Paul Tibbetts

San Antonio Director/Owner

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#2 Consumer Comment

Parents dont enroll kids to NYS

AUTHOR: NOTSOHAPPYPARENT - ()

 I do not recommend this organization for any parents nor any children who really want to learn the right way to play soccer AKA football in other countries, this organization is not organized and will not show your child or little player how to play this beautiful game.. this organization will take your money and run, website looks to be legit for this organization based out of another state but not for Texas. This organization is good for 1st year players learning how to kick a ball, which is something that can be taught at home and not pay $85.00.. This organization does not have any coaches and has no practice fields assigned..you have to hope that a parent in the team your assigned to knows how to coach or has coached already for other teams outside of this organization, basically once you’re on a team you have to find your own coach to coach your kid and hope there teaching the right way, but as what director has said this is what you get for $85, you get a jersey no short no socks nor chin guards, but you get a jersey and a field to play on for Saturdays, which you can do all on your own expense...I would high recommend you do your research 1st before signing up with NYS… this is only for 1st year players

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#3 UPDATE Employee

Improvements and Feedback

AUTHOR: NYS Coordinator - (United States of America)

Thank you for taking the time to provide feedback in relation to our organization.  We are happy to announce that we have made wholesale staff changes to our San Antonio program.  Unfortunately, previous administration allowed the league to falter, but our Vice President spent four months in San Antonio revamping the program, training new staff, and putting some much needed TLC into the program.  We hired and trusted individuals that were given the job to uphold the mission of our company and they did not.  We are excited at what our Vice President and others have done over the last two months and are excited with the future of our San Antonio program!  This Fall we had over 1500 kids enrolled due to all
the positive buzz created by the changes.  We would hope you would take the time to give us an opportunity to show what great programs we have to offer!

In regards to photos and trophies, team representatives pick up those items to distribute to the members of their team.  Unfortunately, if those individuals do not uphold their end of the process, that would upset families who order these items.  Now that we are under NEW management and leadership, if this issues has still not been resolved, you can contact our corporate office directly at 623-298-2341 ext 101 and we will be happy to rectify everything for you and those members of your team!
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