• Report: #948883

Complaint Review: National/Alamo car rental

  • Submitted: Sun, September 30, 2012
  • Updated: Tue, October 02, 2012

  • Reported By: Michael Ein M D — Walnut Creek California United States of America
National/Alamo car rental
Nassau International Airport Internet United States of America

National/Alamo car rental Refused to provide car after pre paid voucher Internet

*UPDATE Employee: National/Alamo Car Rental

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I purchased a pre-paid car rental voucher for National/Alamo car rental in Nassau Bahamas. On arrival they falsely claimed they had no record of the rental. They had no cars available. They refused to reimburse the pre paid voucher or the cost of a car from another company. I presented them with the computer print out of the rental voucher. The owner of this franchise is a dishonest unscrupulous individual. I had to spend a tremendous amount of time finding another car and getting a refund from the central corporate office of National/Alamo. Use any other rent a car company in Nassau other than National/Alamo

This report was posted on Ripoff Report on 09/30/2012 09:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/NationalAlamo-car-rental/internet/NationalAlamo-car-rental-Refused-to-provide-car-after-pre-paid-voucher-Internet-948883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

National/Alamo Car Rental

AUTHOR: Alamo Rent A Car - (USA)

Weve taken note of your complaint and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to care[at]alamo.com including the exact rental location information, your contact information, your rental agreement number and any further information regarding the coupon or voucher you received.

When emailing, please list Reference Number 121002-001592 in the subject line. We look forward to hearing from you.

Respectfully,
Genelle
National/Alamo Car Rental
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