• Report: #990336

Complaint Review: Nationalbankcard.com

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  • Submitted: Wed, January 02, 2013
  • Updated: Wed, January 23, 2013

  • Reported By: Steven — San Francisco California United States of America
Nationalbankcard.com
538 Broadhollow Rd., Melville, New York United States of America

Nationalbankcard.com Jon Monge, Jennifer Brown, Larry Glassman Incompetent, Unreliable, Fraudulent Charges, Living Nightmare Melville, New York

*REBUTTAL Owner of company: Rebuttal to Report: #990336

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I purchased a credit card processing terminal from Nationalbankcard.com, thinking they were one of the best companies.  Boy was I wrong!

They posted charges to my checking account for almost $1,000 before they even shpped me the terminal.  I was very upset. My checking account became overdrawn because of their incompetence.  They said it was a mistake.  Yeah Right!  Tell me more stories!

I thought I was done with this nightmareish company, but I am not.

They continue to take money, several hundred dollars, right out of my checking account!!!  My account has been closed for months!!!  And yet they keep STEALING from me!  More  than $300 during the last few days!  Morons! Every one of them!

I strongly urge you not to do business with this firm.  They will rob you blind, steal your money right from under your nose, when you least expect it.  Thieves!  

What happened to good old service?  Honesty?  Integrity? Reliability?  Competency?  Trustworthiness? Don't be another victime.  I am going to the authorities.

This report was posted on Ripoff Report on 01/02/2013 09:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nationalbankcardcom/Melville-New-York-11747/Nationalbankcardcom-Jon-Monge-Jennifer-Brown-Larry-Glassman-Incompetent-Unreliable-Fr-990336. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Rebuttal to Report: #990336

AUTHOR: National Bankcard Administrator - (United States of America)

This is Jon Monge, I am the owner of National Bankcard Inc. / nationalbankcard.com. Our reputation is our most important asset. Taking care of our customers and making sure they are happy with our service is our top priority. When a merchant signs up with our service there is no locked in contract term, they can close their merchant account with us at anytime at no cost. The only way we stay in business is to have long successful relationships with our clients. Competition in the merchant services space is fierce. Our cost to acquire a merchant to bring them onboard is very high. To operate we have to pay for advertising costs, our sales team's commissions, our administrative staff's salaries and for rent and for other overhead expenses. It takes 10 months before we turn any profit with a merchant because of our high acquisition and overhead costs. Because of this, the saying 'The customer is always right' is built into our framework, it is part of our culture. Keeping our customers happy assures that our attrition rate is low, this is the only we stay in business and grow. So we take any complaint about our company very seriously especially if it is not resolved right away in a pleasant manner. Sometimes mistakes happen, and my staff is trained to solve issues quickly and submit refunds when needed.

That being said - we have searched our database for the past 2 hours looking for the author of this complaint - 'Steven from San Francisco' that is a client of Larry Glassman's - and we do not have a single merchant that we can find that fits these parameters. Our database shows that Larry Glassman has never signed up a single merchant with the name Steve, or Steven or Stephen in state of California. Also the figures claimed in the complaint do not add up. The author claims that we charged him over $1000.00 before he ever received his credit card terminal from us. This is impossible. In order for a merchant to be charged such an amount they would have had to have been actively processing a high volume of charges with us for many months and this is not the case. The author states they never received their terminal so they could not have been processing in the first place. If a merchant is not processing with our service they are charged a small monthly fee and it would literally take years to accumulate this much in charges. The author also claims that we charged them over $300.00 in only a couple of days. Again this number does not make sense. If this complaint was real why would they not have posted their real name, or provided a phone number for us to call them, or an email address to rectify the situation? If the merchant really lost over $1000.00 why did they never reach out to us? I can only believe this complaint was submitted by a competitor trying to harm our online reputation.

Again we take any complaints very seriously. We have never had a Ripoff Report complaint in the past. We also have a long standing A + rating with the Better Business Bureau.
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