• Report: #286583

Complaint Review: Nationawide Relocation Services

  • Submitted: Sun, November 25, 2007
  • Updated: Sun, November 25, 2007

  • Reported By:San Francisco CA 94115 California
Nationawide Relocation Services
6245 Powerline Road Suite 202 Fort Lauderdale, Florida U.S.A.

Nationwide Moving Nationawide Relocation Services Highway Robbery: They threatened to light the truck on fire - showed up a week late and demanded payment in cash Fort Lauderdale Florida

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Here's the play by play

May 10, 2007

I set out to find a moving company that would agree to move us for a reasonable fee. I put my name on an online list to be contacted by movers.

Mon, 14 May 2007 22:22:17 -0400
I was contacted by Rick Daly of Nationwide Relocation Services a moving Broker. He promises the following:

1. A complete, professional Door-to-Door move.

2. Blanket wrapping of standard furniture to ensure household goods are protected.

3. Disassembly and reassembly of standard furniture.

4. Taxes, tolls, fuel, fuel surcharges, standard labor, reasonable stair, and elevator carry charges.

5. Standard liability coverage ($.60 per lb. /per article, by law!).

6. Pick-up delivery dates are verified in advance.

7. To be our personal liaison with guaranteed Quality Assurance and Customer Service!

Tue, 15 May 2007 14:40:49 -0400
Rick Daly provided an unconfirmed estimate to move 5000lbs from Flagstaff to AZ. He confirmed the additional price for insurance and that Nationwide only works with the top five moving companies including Shamrock etc.

Tue, 22 May 2007 08:07:00
I called Rick and set up a time for my mother to call and give him her credit card to pay them and have them call a moving company to confirm dates.
I explained to Rick:
1. I needed the items moved out of Flagstaff on Saturday June 9 because I was based in San Francisco and had to fly to Arizona.
2. It didn't matter when they delivered but they HAD to confirm because I needed to be present to arrange a street blocking permit
3. Any paperwork that was to be exchanged with my mother needed to be copied to me because she was in a compromised state that didn't facilitate her being the sole recipient of legally binding information
We confirmed with Rick that we would be provided Customer Care by working through them. They promised to arrange and organize all correspondence with the trucking company and to provide a guaranteed delivery time with them. He also guaranteed that Nationwide only used the top 5 moving companies.

Mon, 4 Jun 2007 10:51:07
I send Rick at Nationwide an email requesting confirmation of
1. Move out Date: Saturday June 9
2. Move in Date: Saturday June 16 or sooner as long as there is adequate notice
3. A Direct Contact Number for the Moving Company

Mon, 4 Jun 2007 14:17:52
I receive a response from Leigh Sanders of Nationwide saying
1. Hes taken over Ricks Accounts
2. Nationwide will not be negotiating with the company
3. I can contact my mover Alliance on my own with any questions

Mon, 4 Jun 2007 13:37:00
I call Alliance and request confirmation of the dates: Im told they have to contact the trucker and theyll get back to me by the end of the day

Tues, 5 Jun 2007 12:13:00
I call Alliance again and am told You need to talk to Bob but his basement is flooded so he went home for the day call back at 8am tomorrow morning

Wed, 6 Jun 2007 08:23:00
I call Alliance and talk to Bob. He says he has to contact the trucker and that hell get back to me

Wed, 6 Jun 2007 14:11:00
I call Alliance. They say Ill call you back. I say thats what Ive heard for the last three days they say Oh we sent your contract back to Nationwide because we cant commit to the dates

Wed, 6 Jun 2007 14:20:00
I call Leigh Sanders at Nationwide no answer

Wed, 6 Jun 2007 14:20:00
I call nationwide Customer Service to speak with a dispatcher. I explain that I need to know immediately if the move out is going to happen as planned because if not I have to cancel my flight to Flagstaff (you must cancel with 24 -48 hours notice to avoid penalty charges)
I called the Nationwide dispatcher and received a trainee. The trainees manager was talking over the shoulder of the trainee and informs me that the business of my move had been given to a new company Sirena moving. Im given a cell phone as a contact number

Wed 6 Jun 2007 14:41:00
I call Sirena moving no answer I leave a message

Wed 6 Jun 2007 15:00:00
I call Sirena moving no answer

Wed 6 Jun 2007 17:04:00
Sirena Moving returns my call I ask if they can confirm the pick up date they dont know the date of pick up, the weight, or the size of storage unit

Wed 6 Jun 2007 17:04:00
I call Sirena Moving the time of day they would be arriving. - no answer I leave a message

Friday 8, Jun 2007 09:00:00
I call Sirena moving confirm a 12 noon pickup for the next day

Sat 9 Jun 12:08:00
I call Sirena moving no answer I leave a message

Sat 9 Jun 14:11:00
I call Sirena moving no answer

Sat 9 Jun 14:22:00
I call Sirena moving no answer

Sat 9 Jun 14:40:00
I call Sirena moving no answer I leave a message

Sat 9 Jun 14:50:00
Sirena moving truck arrives I call Maya to apologize for the frantic calling and let her know they are there

Sat 9 Jun Afternoon to Evening
Mover 1 Amer talks about how drunk he was the night before - how he told his wife (Maya who's running the company from her cell phone) that she should call us and say that the truck broke down because they are hung over.

He wants to know what we drink - he says we should go get drunk in Phoenix with him. He said, Things in Kosovo are done differently, and he had a friend in the moving business who's client didn't pay him for the load and he said - I ask my friend why didn't you just kill him"

Mover 2 Jasmin showed us the mark in the back of the head where American b***h hit him with a lead pipe then stole his kids. Now he can't smell or taste anything he says. Before they leave I impress to Amer again how important it is that they tell me when they are delivering because I have to get a permit from the city of Seattle. I asked him for his cell phone number. He said No my wife will call you people say I sound scary on the phone.

They drive away at 18:00 I never see the Arriving or Departure Cat Scales though I am promised a copy

Tues 12 June 08:20:00
I call Sirena Moving no answer I leave a message asking for confirmation that they will deliver on Wednesday.

Tues 12 June 10:35:00
I call Sirena Moving she confirms the delivery will be on Thursday

Tues 12 June 10:40:00
She calls back and says we have another load to deliver in San Francisco. We will deliver your stuff Friday. I say If it needs to be later than Friday I need to know right away because Im flying up and I have a permit for Friday only. Can you guarantee Friday she says yes

Fri 15 Jun 10:00:00
My mother arrives at the apartment to wait for the movers

Fri 15 Jun 13:48:00
I call Sirena Moving no answer left message where is the truck?

Fri 15 Jun 14:20:00
I call Sirena Moving no answer

Fri 15 Jun 15:00:00
I call Sirena Moving no answer

Fri 15 Jun 16:12:00
I call Sirena Moving no answer

Fri 15 Jun 17:19:00
I call Sirena Moving no answer

Fri 15 Jun 17:22:00
I call Nationwide and leave messages with my representative and the customer service phone requesting someone get back to me

Fri 15 Jun 17:36:00
I call Nationwide and try to get through to anyone - there is no after hours contact person

Fri 15 Jun 17:39:00
I tell my mom to stop waiting at the empty apartment and go home Total hours 7.5

Fri 15 Jun 20:05:00
I call Sirena Moving No answer I leave a message saying my sister and I are getting on the plane to go to Seattle We will not be answering the phones until we land

Fri 15 Jun 20:16:00
Sirena Moving calls back The truck has broken down in Southern California.
My sister who used to work in trucking says what part of the truck
Sirena Moving says the whole transmission
My sister says So the truck isnt going to get there until next week why havent you called us?
Maya says Ive been running all over Phoenix trying to get truck parts
My sister says I thought the truck was broken down in Southern California
Maya says No sorry I meant Arizona
My sister says So is it fixed?
Maya says Were waiting for one part
My sister says For the transmission
Maya says For the air conditioning
The conversation goes on and the flight attendant tells us we have to turn off our phones. Maya says the truck will be there late Saturday night which they are getting the part and leaving Phoenix at 3am. She says she will call by 9:30 the next day

Fri 15 Jun 23:10:00
My sister and I fly from San Francisco to Seattle, check into a hotel (theres no furniture at my moms to sleep on) and rent a truck to move excess stuff to the storage unit with Total spent:$1100

Friday 23:59:59
Our Permit with the city of Seattle Department of Transportation expires. Total lost: $100

Sat 16 Jun 07:30:00
We call Nationwide: Customer Service Representative Janine tells us that everything is as stipulated in contract. That they have 2 weeks to deliver and that it doesnt matter that they confirmed the date with us even though Leigh told me I was to confirm dates with them we ask to speak to a manager. She says she will have a manager call us

Sat 16 Jun 08:30:00
Customer Service Supervisor Cicely calls and says
1. Nationwide is requiring a reweigh of the freight because the original Cat Scale slip wasnt returned in the 30 minute time frame required
2. We would have a renegotiation conference call with Cicely, Nationwide and my sister to discuss how we would be compensated for the amount of money we had lost
3. Shes able to contact Maya (she has not provided us with the status report she promised) who says that the truck is still broken and did not leave at 3am as she said it would

Sat 16 Jun 10:00:00
Talulah calls Sirena no answer left message

Sat 16 Jun 13:00:00
Talulah calls Sirena no answer left message

Sat 16 Jun 16:00:00
Talulah calls Sirena no answer left message

Sat 16 Jun 17:24:00
I call Sirena no answer left message

Sat 16 Jun 19:32:00
Maya calls and says the truck is leaving at midnight and they will arrive Sunday afternoon. Talulah requests Maya call at midnight to confirm they are leaving and to check in at 8 am to confirm their location

Sun 17 Jun 09:57:00
We call Sirena no answer left message

Sun 17 Jun 10:25:00
Maya calls and leaves the message the truck is in California if you have any questions you can call me

Sun 17 Jun 12:00:00
I call Sirena no answer left message asking Where in California we call every three hours until we get on the plane. We never get a call back.

Sun 17 Jun 19:45:00
Talulah and I fly back to San Francisco Total Money Lost for deposit on cleaning, permit, flight, hotel and truck that wasnt used and couldnt be exchanged $1300

Mon 18 Jun 08:15:00
I call Cicely to confirm the renegotiation she promised the Saturday before.
She now says . . .
1. Nationwide is not demanding a reweigh
2. Nationwide can only suggest that Sirena Compensate us but they can not force or advocate on our behalf
I ask for her supervisors information. She says she will have her call me

Mon 18 Jun 08:15:00
I call Sarah and she confirms that Nationwide will not renegotiate or advocate for us in any way. I ask for her supervisors name and she says I will have her call you she never did

Mon 18 Jun 10:30:00
I call Sirena Moving: Maya answers and says They are in San Francisco I thought they would be there today and then I map-quested from San Francisco to Seattle and its much farther than I thought. They will be there tonight and can unload at midnight
I said lets say Tuesday at 10 instead so they have time for whatever next catastrophe to happen and for them to recuperate and then theyll actually be there
She says Ok This has been very frustrating me probably you too. Amer says you are nice girl. Also you know your load is overweight and you have to pay the entire balance in cash (my mom already had a money order made out to them that she couldnt refund Im looking at the Nationwide contract that says you can pay with cashiers check, money order or cash)
I say We have a cashiers check
She says We wont deliver unless there is the total $2713.21 cash waiting for us. We will drive away

Mon 18 Jun 11:00:00
We are now talking to Brenda the head of Customer Service she calls and says that Sirena has declined our request for compensation.
I ask Now what do I do next? Is Nationwide going to compensate me for my losses since Sirena has declined
Brenda replies Your claim has been sent to our compensation claims office and they will determine if we are to compensate you that is all we can to get you compensation

Mon 18 Jun 16:00:00
My sister has had a conference call with Maya and Brenda to ensure that Sirena moving would accept our cashiers check and that Maya would call me with status updates at 18:00 and at 23:00 Throughout Monday I sent out over 6 emails to different personnel at Nationwide. Not one person responded

Mon 18 Jun 19:4300
I call Sirena no answer leave a message requesting the status update I was promised

Mon 18 Jun 20:09:00
Sirena calls and says they are 300 miles outside of Seattle. She says they will stay at a hotel and be at my moms at 07:00 or 08:00 in the morning. She says she will call and confirm when they stop for the night and an hour before they arrive at the apartment.

Tue 19 Jun 08:13:00
I call Sirena the phone is off I leave a message

Tue 19 Jun 08:15:00
I call all of the contacts at Nationwide and no one will take my call. I leave a message with Brenda, a message with Cicely, a message with Richardss assistant, a message with Sarah the Supervisor. I finally am connected to a Nationwide dispatcher Sarah. Sarah will not pass my calls to any of the representatives I had been working with. She will not transfer me to Brenda, or Sarah or Cicely in person. I ask then to please wait on the line until one of them becomes available and she hangs up on me

Tue 19 Jun 08:19:00
I call back Nationwide and leave more messages

Tue 19 Jun 08:34:00
I call Sirena Moving no answer

Tue 19 Jun 08:47:00
I call Sirena Moving no answer

Tue 19 Jun 09:45:00
Maya calls and says I dont know where they are I cant get through to them they are probably sleeping somewhere

Tue 19 Jun 11:29:00
I call Sirena Moving Maya answers and says they are on their way and will be there in an hour

Tue 19 Jun 12:08:07
Sirena Moving calls and says that they will not accept a cashiers check that they have to pay in cash and that Amer is really pissed off that Im making him reweigh the stuff that he will have to travel 100 miles to reweigh
I ask her to call Nationwide because I want them on the phone

Tue 19 Jun 12:13:00
I call and leave more messages for everyone asking for help I still have not heard from Nationwide

Tue 19 Jun 12:16:00
Im able to reach Brenda

Tue 19 Jun12:28:00
Brenda and Maya are on the phone in a conference call. Maya demands payment in cash. Brenda gets Tom the VP of dispatch on the other line. Tom tells Brenda to tell Maya that she has to accept the check, Maya says no and says shell call back and hangs up the phone

Tue 19 Jun 13:46:00
Legally Sirena Moving has stolen my mothers furniture in that we have payment in full and she is refusing to take it and not delivering our property. Im frantically calling Nationwide trying to get someone on the phone no answer leave message

Tue 19 Jun 13:54:00
Im frantically calling Nationwide trying to get someone on the phone no answer leave message

Tue 19 Jun 13:56:00
Im frantically calling Nationwide trying to get someone on the phone no answer leave message

Tue 19 Jun 13:57:00
Im frantically calling Nationwide trying to get someone on the phone no answer leave message

Tue 19 Jun 13:59:00
Im frantically calling Nationwide trying to get someone on the phone no answer leave message

Tue 19 Jun 14:01:00
Im frantically calling Nationwide trying to get someone on the phone no answer leave message

Tue 19 Jun 14:11:00
Im frantically calling Nationwide trying to get someone on the phone no answer leave message

Tue 19 Jun 14:46:00
Finally a call back Brenda. I say Where is she we have payment in full waiting she has legally stolen my mothers furniture and Im going to call the police Brenda gets a hold of her and the truck is blocks away. She has to accept the check and now she wants the verification numbers before they get to the house. I dont have the check or the numbers to give them because Im in San Francisco. I tell her to go to the apartment. Finally they pull up in front and my dad sees them. Neither of my parents have cell phones. I ask him to please call when they start moving in. My divorced father and mother have been in the same empty room since 10 am

Tue 19 Jun 15:32:00
I get a call from my sister saying that the truck is refusing to move things in on account of they have to walk too far to the elevator. I call my parents who dont answer. I realize they have been standing on the curb for an hour and now Sirena Moving not only has my mothers furniture but also all the money.

Tue 19 Jun 15:40:00
Because Nationwide is based in FL. They are now officially closed. Im calling everyone Ive ever talked to begging people to call me back no one answers.

Tue 19 Jun 15:42:00
Im calling everyone Ive ever talked to begging people to call me back no one answers leave messages

Tue 19 Jun 15:44:00
Im calling everyone Ive ever talked to begging people to call me back no one answers leave messages

Tue 19 Jun 15:45:00
Im calling everyone Ive ever talked to begging people to call me back no one answers leave messages

Tue 19 Jun 15:46:00
Im calling everyone Ive ever talked to begging people to call me back no one answers leave messages

Tue 19 Jun 15:48:00
Im calling everyone Ive ever talked to begging people to call me back no one answers leave messages

Tue 19 Jun 15:48:00
Im calling everyone Ive ever talked to begging people to call me back no one answers leave messages

Tue 19 Jun15:54:00
Tom calls me back. I tell him they have payment in full and the furniture. I tell him I am going to call the police and anyone else who will listen. He assures me they will take the check and that he will be available until everything is moved in He gives me his cell phone number

Tue 19 Jun 16:04:00
My dad calls to say that hes carried in the first chair the movers have ignored the permitted parking and have parked on the front lawn of the building with their truck and are starting to move things in

Tue 19 Jun 16:05:00
Sirena moving starts calling I dont answer. She calls 12 times leaving messages demanding more money for the long carry move

Tue 19 Jun16:22:00
I call Tom back and thank him for being the one person to help. I ask that he contact Maya at Sirena Moving and tell her that I will not be in contact with her directly anymore. I also ask to not be contacted by anyone at Nationwide other than Brenda or Tom. He says he understands and says hell call Maya. Her calls stop.

Wed 20 Jun 12:00:00
My mom calls me Someone at Nationwide has called her for the rescale receipt Though requested by me and supposedly by Nationwide this re-weigh never happened or if it did it bore no consequence on the total price paid to Sirena Moving. To date we have never seen the original cat scale determining the weight of the truck empty, the second cat scale receipt for the truck full or the reweigh cat scale receipt promised to verify the price we paid to Sirena was accurate. We have requested these receipts on numerous occasions from both Nationwide and Sirena directly.

Thur 21Jun 10:30:00
Nationwide calls. Theyve looked over the specifics of my case and feel that compensation is required though they can not compensate the full $1300 requested they feel that $193 is fair compensation. $100 for the lost permit and $93 an amount calculated without explanation. Fair Payment Shirley from compensation said. I said no I do not accept your compensation offer and I am going to contact my attorney. Total Spent excluding fees to nationwide and Sirena: 2,300 (price of the original flights, hotel, car, permit, cleaners deposit that were mute and the price of the next flight (for me only my sister cant take more time off work) permit, truck, hotel
Total Lost $1300
+
My parents time (15.5 hours total) at $10 an hour $155
My time at $1 per phone call - $90
Total $1545
Fri 22 Jun

DO NOT WORK WITH THESE COMPANIES. Work directly with your movers. Check the Better Business Bureau for reports before you go for the good deal. Pay more and stress less.

Good Luck!


Elektra
San Francisco CA 94115, California
U.S.A.

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This report was posted on Ripoff Report on 11/25/2007 10:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nationawide-Relocation-Services/Fort-Lauderdale-Florida-33309/Nationwide-Moving-Nationawide-Relocation-Services-Highway-Robbery-They-threatened-to-ligh-286583. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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