- Report: #1104289
Report - Rebuttal - Arbitrate
Complaint Review: Nationstar Mortgage LLC
Nationstar Mortgage LLC350 Highland Dr Lewisville, Texas USA
Nationstar Mortgage LLC Not verifying invoices charging double Corporate Advances Lewisville Texas
*Consumer Comment: please contact me - NY Times
*Consumer Comment: please contact me
*Author of original report: NATIONSTAR WHISTLEBLOWER
*Consumer Comment: I agree Nationstar needs to be audited!!!!
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Hello I am an employee at Nationstar Mortgage and would like to blow a whistle saying that. Customers are having addition Corporate Advances that they didn't know about before they transferred to Nationstar. We use Excel to inspect Corporate Advance invoices. Well I found that a lot of invoices have a credit where the borrower doesn't owe anything for lawn cut or inspections. Yet employees or managers are putting that they are correct on Excel prompting Nationstar to charge customers for Corporate Advances they should not be paying for. I think Nationstar should be audited. They are also doing what Bank of America did by collecting incentive on late fees by taking too long to process HAMP or Home Affordable Modification Program. People send in documents and Modification managers are purposly throwing out documents. Then they go to the Customer and say sorry your Modification was denied cause we did not recieve all your documents.
This is information from inside I've been ripped off before and don't accept working for a company doing it to others. It needs to be fixed or someone needs to take over and do the job right. Businesses ask for payoff requests all the time and Nationstar at times refuses to send one even though the person sent in the authorization to recieve one. Nationstar used to have a policy for Customers to cease and decist which means no contact at all. Nationstar just got rid of that policy. They call Customers more than once a day or more after the first when payments are not late.
This report was posted on Ripoff Report on 12/04/2013 11:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nationstar-Mortgage-LLC/Lewisville-Texas-75067/Nationstar-Mortgage-LLC-Not-verifying-invoices-charging-double-Corporate-Advances-Lewisvi-1104289. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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