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Report: #1116830

Complaint Review: Nationstar Mortgage - Irving Texas

  • Submitted:
  • Updated:
  • Reported By: kayisreal1 — Florence South Carolina
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  • Nationstar Mortgage Irving, Texas USA

Nationstar Mortgage Nationstar tries to stop your paymnet Irving Texas

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BOF sold my mortgage to Nationstar in April od 2014. In Nov I was told my mortgage was not payed in Oct, I said I had paid and I couldn'tunderstand why . I later found that it was sent back ,i asked why I wasn't notified before and didn't get a reply , I sent a check for both and found they paid one and applied another to my principal . then was still 1 behind .I recieved a leter saying I was behind .Sawa lawyer and headvised me to pay anoher payment and be sure to spesify whereit was to be applied . Next time I called,they hung up on me a couple of times . I used someones elses phone and got through . i told the Rep i was taping the comversation and would call the TV ststion and my lawyer if they hung up , I WAS LISTENED TO ! Now each time I call I have to do the same thing each time .i saw on the backof the mortgage payment that they willrun your check through the automated payment  and then destroy your check . If you pay the automated way you run the risk of not havinf proofthat you paid because they can put your payment anywhere the wish . the only way to make sure you have proof of payment is to record your conversation and make sure you say pay my{ ie. Feb payment } get the reps name and ID# . Then get your confirmation # or reference #. you will pay a $15.00 but it's the only way you have proof. I hope someone will take this company down ! Maybe there will be a class action suit soon !                                                                                                                                              Kay

This report was posted on Ripoff Report on 01/19/2014 04:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nationstar-mortgage/irving-texas-75063/nationstar-mortgage-nationstar-tries-to-stop-your-paymnet-irving-texas-1116830. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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