• Report: #1018659

Complaint Review: Nationstar Mortgage

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  • Submitted: Fri, February 22, 2013
  • Updated: Tue, March 05, 2013

  • Reported By: Travis J — Gaston Oregon United States of America
Nationstar Mortgage
350 Highland Drive Lewisville, Texas United States of America

Nationstar Mortgage Unfair billing due to taxes double paid Lewisville, Texas

*UPDATE Employee: Issue Resolved

*UPDATE Employee: Issue Resolved

*UPDATE Employee: Issue Resolved

*UPDATE Employee: I work for Nationstar Mortgage, I would like to review your account. Please contact me directly.

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Nationstar manager admits they paid my taxes twice, expects me to pay for the difference while waiting for county to reimburse them. I refinanced my loan near the end of last year (a process which nearly took a year to complete). The end result of which was a payment that was slightly lowered, which I budgeted for.

Recently, I was told by my mortgage company (Nationstar Mortgage) that they had paid my taxes to the county twice. They have since investigated the issue with the county, moments ago I was told by a
representative of Nationstar Mortgage that the county acknowledged that they were paid twice and that a refund is due to Nationstar Mortgage, but that they couldn't give them a firm timeline as to when that would
be completed and refunded.

Nationstar insists that in the meantime, in spite of their erroneously having paid the county twice (and they did not detect this mistake until I called in, the result of which was my having to request to speak with a supervisor), I have to pay the difference for their mistake.

I insisted that this was unreasonable given the monthly mortgage payment amount agreed upon at the time of my refinance which I budgeted for.  They claim that if I do not make the payment that my account will suffer (fees and charges), as well as being negatively reported to the credit reporting agencies.

It is unacceptable to me that I have been financially responsibly in ensuring my bills have been paid as agreed, but because of they did not detect a mistake in their system and wrongly paid the county twice
(which both Nationstar and the county agree is the case, as per the Nationstar managing supervisor I spoke with moments ago)... I am expected to pay an additional amount... or suffer the consequences of
having my account and credit penalized.

This report was posted on Ripoff Report on 02/22/2013 12:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nationstar-Mortgage/Lewisville-Texas-75067/Nationstar-Mortgage-Unfair-billing-due-to-taxes-double-paid-Lewisville-Texas-1018659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Issue Resolved

AUTHOR: Rebecca S. - (United States of America)

This is issue has been resolved.
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#2 UPDATE Employee

Issue Resolved

AUTHOR: Rebecca S. - (United States of America)

This issue has been resolved.

Thanks, Rebecca. S
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#3 UPDATE Employee

Issue Resolved

AUTHOR: Rebecca S. - (United States of America)

This issue has been resolved.
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#4 UPDATE Employee

I work for Nationstar Mortgage, I would like to review your account. Please contact me directly.

AUTHOR: Rebecca S. - (United States of America)

I work for Nationstar Mortgage, I would like to review your account. Please contact me directly at 469.549.3184.

Thank you, Rebecca S.
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