Nationwide Insurance Deceiving, hidden price adjustment, lethargic staff Internet, Ohio

I went online to Nationwide's web page to get an online quote. I am not naive. I know going into this that the quote received is not the definitive quote and that changes can occur. I gave them all of my information, including reporting my two speeding tickets in 2009 and 2010 along with the amount over the limit on each. I was given a quote and offered to sell it to me. I agreed and gave them my payment for the first month. A few days later I received my documents in the mail along with my cards which matched up to what I was quoted.

About two weeks later I was sent an email I was expecting alerting me that I was going to have my bank account drafted at the beginning of the month. What concerned me was that the amount they were pulling for the month was over $20 higher than what I was quoted. This would also make my new insurance more expensive than my previous insurance, which was counter-intuitive to the whole process of me switching insurance companies.

I called customer service and they connected me with an agent. She stated that the under-writers determined my premium should be more expensive. I asked why I was not told this and she would not say. I have printed documentation stating I would pay one thing and not only do they turn around and increase the cost, they do it without telling me.

It may not be illegal, but it sure is a crappy business model. I have since cancelled my insurance with them and switched companies.