• Report: #811699

Complaint Review: Nationwide Insurance

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  • Submitted: Tue, December 20, 2011
  • Updated: Sun, March 04, 2012

  • Reported By: llamamama — Columbus Ohio United States of America
Nationwide Insurance
Internet United States of America

Nationwide Insurance Premium rip-off Internet

*UPDATE EX-employee responds: I know you are angry but consider that you might just be a little ignorant...

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I recently purchased an auto policy through Nationwide. 2 days later, I bought a new car and wanted full coverage, and removed the old car.

I found a much cheaper policy less than a month after becoming a Nationwide customer. I had already been charged fees to change the policy from liability to full coverage, so imagine my surprise when I was told I would owe an additional fee of 21.00 dollars, even though I was cancelling less than a month into the policy.

I was told that this was a charge because I had elected to make monthly payments. If I had paid in full, I would be gettting a refund, because no balance would have been due. Either way, I would still owe cancellation fees.

The person that I talked to said that my agent should have explained all of this at the time I signed  the contract. Of course, on line has no agent to do that.

Just another way they get your money. I'm glad I made the switch. They are unethical.

This report was posted on Ripoff Report on 12/20/2011 07:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nationwide-Insurance/internet/Nationwide-Insurance-Premium-rip-off-Internet-811699. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

I know you are angry but consider that you might just be a little ignorant...

AUTHOR: brianmscott - (United States of America)

First you changed from liability coverage to FULL coverage. Which to be quite honest doesn't exist. Full coverage is a generic term to state that you have liability and physical damage coverage on your new car. Now by purchasing a NEW vehicle you are going to pay a higher premium because your lender is going to require that you have comprehensive and collision coverage because it is still their asset until you pay it off. So it isn't a 'fee', your premium has just changed to reflect the change in coverage and higher valued vehicle. The only reason you are paying $21 is because you are just bad at math and can't figure out that when you change a vehicle mid-policy that you are going to have to compensate the company since they will be covering you up to the date that you cancel. As for buying online, you can't really blame a company because they are making it easier for you to purchase a policy. If you don't know how to read terms then you are just an ignorant person that doesn't understand contractual agreements. I must agree though that you should ALWAYS and I mean ALLLLLWAAAYS call an agent when purchasing a policy if you are not completely familiar with insurance.  I am not thrilled how Nationwide Direct does business, but the local agents are great people and usually willing to iron out any issues. Best of luck with your new insurance company. 
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