- Report: #1039749
Report - Rebuttal - Arbitrate
Complaint Review: Nationwide Pools
Nationwide Pools1923 NW 40th Ct Pompano Beach, Florida United States of America
Nationwide Pools Keith Stuart 10 MONTHS LATER AND STILL NOT COMPLETE..BELIEVE EVERYTHING YOU READ HERE Pompano Beach, Florida
*Consumer Comment: ANOTHER VICTIM IN NAPLES
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They should be sued for deceptive advertising to begin with. They ABSOLUTELY DO NOT clean up after every procedure. The mess they leave after every job is unbelievable. That, however, is the least of everything. They will show up to start, IE to dig the hole. Then not show up for weeks, (or as in our case, months), to do the next step. It took 9 months from the time the hole was dug until the time water was put in. We are now having problems with the equipment, and no one is coming to help.
When you call them, they will be more then happy to help you in the beginning, but try getting through to anyone after the problems begin, or to find out why no one has come for weeks, the phone will not even be answered. Even arranging a meeting in person at their office is just to appease, and hold you off. We sent emails to managers, sales people, and to Keith Stuart; (I will not even call him "Mr.") No response. NONE. The lack of any response to all of these complaints should be a clue.
Only with the subject of going public and calling lawyers will you get a response. And even then, the attitude is "bring it on". They figure you won't go through with lawyers because you have so much already invested, you can't afford a lawyer. In our case they are wrong. The attitude of Keith Stuart is unbeleivable. He is a crook, and a nasty one at that. No apologies for the delays, no excuses for the problems, nothing. Basically a "screw you", I've got your money, and we'll get to you when we get to you....if they ever do. He's running a ponzie scheme in the form of swimming pools. Takes the original down payment of a new customer to continue a job for someone in the back. (Just my opinion)
If you check, I'm sure half the people that go to work for them don't last very long. If they do, I don't know how they can sleep at night knowing what this company does to consumers. In the 11 months since our first meeting with a salesman, we have gone through 4 foreman, NOTHING is in house. Everyone is a sub.
I don't know how they have any good reviews. They must do a good job ever so rarely, or have friends and relatives write them. My advice to anyone still thinking about this company is to not rely on the references THEY give you. Find out EVERYONE who has had this company do a job in all different counties. How long did it take to complete from the time the permit was taken out to completion. How satisfied were they with the work, and would they give a recommendation. The name of the subs (companies) they have doing the work, and are THEY even getting paid. I know for a fact,there have been liens placed on properties even after the pools have been completed.
I know if I would have done this, I would not be writing this right now. PLEASE, PLEASE, do not make the mistake we all did.
This report was posted on Ripoff Report on 04/01/2013 12:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nationwide-Pools/Pompano-Beach-Florida-33064/Nationwide-Pools-Keith-Stuart-10-MONTHS-LATER-AND-STILL-NOT-COMPLETEBELIEVE-EVERYTHING-Y-1039749. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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