• Report: #353020

Complaint Review: Nationwide Relocation Services, Inc.

  • Submitted: Fri, July 18, 2008
  • Updated: Tue, July 29, 2008

  • Reported By:Denton Texas
Nationwide Relocation Services, Inc.
6245 Powerline Rd, Suite 202 Fort Lauderdale, Florida U.S.A.

Nationwide Relocation Services, Inc. Nationwide Relocation Services Ripoff! Fort Lauderdale Florida

*UPDATE Employee: The Truth about NATIONWIDE from an employees perspective...

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Nationwide Relocation Services
President: Aldo Disorbo
6245 Powerline Rd, Suite 202
Fort Lauderdale, Florida, 33309
Phone: 888-750 6683
Fax: 954-958 2219

I am very angry and want Nationwide Relocation Services to pay for all the grief they have caused me. Here is my story. I hired Nationwide on May 2nd, 2008. They were to move my packed belongings from Detroit Lakes, MN to Denton, Tx on July 6 or 7th. They wanted a $743.48 deposit. I paid via credit card.

I made arrangements to fly back to MN to meet the truck and pack boxes. I talked to them on July 1st - they said everything was a go. I talked to them on July 5th and gave them a box total and verified that the truck was still coming either Sunday or Monday. They assured me it would be there. On Monday July 7th, I started making phone calls - they had never called to confirm a pickup time.

Nobody called me back until July 8. They told me they didnt have a carrier for me. I told them they were in breach of contract they agreed and offered me my money back and a $100.00 for the inconvenience. I told them I didnt want my money back or their lousy $100.00. I wanted a truck and did not have time to look for another mover. (I should have ran with it) I also informed them that there was someone moving into the apartment on July 15th - I had to have my things out of there.

On July 9th I had to fly back to TX, they assured me that a truck would be there in a few days - still no truck! When I got home (to an empty apartment), they informed me that they had NEVER had a truck for me. I told them that they had had adequate time to find a truck. I had to have my stuff out of there. I lost my damage deposit because I wasn't out of the apartment on time.

Fortunately for me the landlord let me use the garage and did not force me to put my things in storage. I had to hire people to move my belongings to the garage. And my things are still in the garage! I had to hire someone to clean the apartment, as it was full of my things when I had to leave for TX.

After many, many phone calls on July 15th I told them that they were never going to get me a truck and I wanted my deposit back. They told me it would be applied to my credit card by Friday the 18th of July. It's not there and I called my credit card company today to dispute the charges.

I am now waiting for a response and since then have hired Atlas Van Lines to move my things. I hope this company works out. I believe as a group we can force them to pay for what they have done to us. National TV, Attorney Generals office or any other avenue we can use! Anyone who has a complaint about this company should also go to (((link redacted))). If we get enough people together maybe we can stop them from stealing from the public. They deserve it!

Denton, Texas

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 07/18/2008 10:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nationwide-Relocation-Services-Inc/Fort-Lauderdale-Florida-33309/Nationwide-Relocation-Services-Inc-Nationwide-Relocation-Services-Ripoff-Fort-Lauderdal-353020. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

The Truth about NATIONWIDE from an employees perspective...

AUTHOR: Rocksright - (U.S.A.)

First off, let me state that in the moving industry there are NO guarantees, EVER. I don't care what company you go with, just like in any industry, anything can go wrong, unfortunately that's not the case with all employees, some of us, and most of us rather, actually care about our customers and take ownership by monitoring their moves from start to finish.

It's easy...as long as the furniture is accurate and you as a customer will have plenty of time to review the list and the actual weight before you actually are asked to reserve, then there is NO reason why you should pay more then quoted.
As far as the mover NOT showing up, well that can happen with any company, anything can go wrong, a lot of this depends on your rapport with your SR. Moving consultant, it also depends on how much your willing to spend on your move, if your a cheap person, then you will get cheap service, I understand every one wants to save as much as possible, but lets be honest...

Here's an Example: What's the difference between a Mercedes and a Camry beside close to $50,000, I mean they are both cars and are designed to take you from point A to point B...

The difference lies is the luxurious service you receive the moment you walk into a Mercedes dealership, the warranty, the service and the overall experience...
People can say what they want, but truthfully, you get what you pay for...That's the truth. My advice is obviously shop around, but understand that not everyone at Nationwide is out to rip anyone off, we have a job to do and as long as the employee is diligent and knowledgeable, chances are he will have your best interest in mind...just like in any industry.

Moving is not cheap especially the way GAS prices are, Stop expecting to get everything for free. Take time to feel you moving consultant out and understand that what you guys may have gone through, although unfortunate can happen with any moving company....

I don't care what company you choose, you can always fall victim to a scam, The A rating we have with the BBB is based on over 90,000 moves, out of 90,000 moves we have had only 670 complaints, which is a less the 1% complaint ratio and if you research further, you will see that out of those 670, '0' went unanswered...

In conclusion, realize that the SR. moving consultants at Nationwide are BROKERS and just like any brokers in any industry, they make a small percentage of the reservation, a mortgage broke, sports broker, commodities broke and moving broker makes a living by commission, they are trained to monitor the move and get you the best rate as possible, but lets be honest....The customers that are not price conscience will get the 'A' rated service they deserve, the customers that want everything for free, well, this doesn't really motivate any moving consultant to go above and beyond the call of duty..

I mean would you work for free....?

So, just remember that not everyone at Nationwide is a scammer, one thing I can attest to is that the management at NATIONWIDE doesn't play and they have 0 tolerance for any type of deceit, this is the truth...They will fire someone on the spot if they are to hear of a any type lies, scams or people not following policy and procedure.

So, don't believe everything you read, a lot of these stories are written by disgruntled employees, competitors, even owners of moving companies that can not compete with Nationwide overall service...

I honestly wish you guys the best on your moves and remember there are actually good, kind hearted employees that want to provide customers with a good experience and take pride in their work, as I do...
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