- Report: #571276
Report - Rebuttal - Arbitrate
Complaint Review: Nationwide Relocation Services - Moving Cost
Nationwide Relocation Services - Moving Cost6245 Powerline Road, Suite 202 Fort Lauderdale, Florida United States of America
Nationwide Relocation Services - Moving Cost MovingCosts Totally misleading and low-ball estimates....only to be raised when it's too late Fort Lauderdale, Florida
*Author of original report: Settlement
Well, the move was to take place on Friday or Saturday and the Monday before the move, John, from the so-called quality assurance department called to go over my moving list. I told him what I had told
Later that night, it hit me like a brick that something was just not right here so I went online and looked for complaints against this company. I found numerous times where this company gave a low-ball estimate to obtain a person's business and then when it is too late to cancel and get one's money back, the quality assurance man calls and raises the costs. There were also times when the actual moving company tried to charge more upon delivery. I saw numerous complaints about shoddy moving companies that Nationwide used and how many items were broken or the move was done later than agreed too.
The next morning I called and (after numerous calls) reached John and told him I wanted to cancel my move. Of course, I was told I could not get my deposit back because it was too late. I did argue with John about how they low balled the estimate and then when it was too late, he raised the price. He told me he was only protecting me from having to pay the full amount at delivery (which would have been 70% higher than what he now had added on, because it would not have been subject to the discount). He told me that I had not told
So now, I was dealing with another lady, who talked to me for over 45 minutes trying to convince me to use their services since they would not refund the $777 deposit because it was too late. I told her that I decided this was a very expensive lessen, but that I could not trust them to get my items to me in good condition and that I did not care for their dishonest methods of first giving a low estimate, taking my deposit and then raising the rates when I did not have 5 days left in which to cancel my move. I asked her how they got my name and she said they paid for it (funny that only one other moving company contacted me). I was lead to believe Nationwide was the actual moving company and until this day had not even been told what company would be moving me. When I had asked what company it was, I was told it was some company I had never heard of. I told her I never heard of this company and she said it was located right in there building. I told her how convenient it was that the moving company was right there. I told her how I could not trust that my things would get there in one piece and she told me that I could have bought moving insurance, but I declined it. Well, that again, was a racket. The paperwork stated that things are insured for only .70 per pound. Well, I had many collectible figurines that weighed less than a pound, but were worth much more. When I got the insurance estimate, it was for over $500, so yes, I did decline it. I had been contacted a second time and told I could get a lower rate on the insurance also, but I did not call them back. I told her also about reading about all the complaints on the internet against Nationwide. She said anyone could write a complaint, but they were not all to be believed. I said I realized that, but I had no trust in her company anymore. She said, well, I can give you a connection to reviews about the company that were good. I asked her how I could believe her reviews when she had just told me that I could not believe everything I read online.
Well, to end this...I did get my $551 back because I had not signed the last paperwork. I lost my $777 deposit, but as I said, it was an expensive lesson on getting ripped off. You can choose to use this company, but remember, the first low balled estimate you get will probably be raised in too short of a time to get your deposit back...or, if you are unlucky like some of those who wrote complaints, the moving company will just refuse to deliver your items until you pay them the addition costs, or storage fees for you items until things are resolved.
I have seen where Nationwide has replied to online complaints...just be leery of these replies because the people I dealt with told me many different stories (or as some would say, LIES).
This report was posted on Ripoff Report on 02/18/2010 09:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nationwide-Relocation-Services-Moving-Cost/Fort-Lauderdale-Florida-33309/Nationwide-Relocation-Services-Moving-Cost-MovingCosts-Totally-misleading-and-low-ball-e-571276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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