I was arranging an unexpected move while I was recuperating from brain surgery at Dartmouth. I was unaware that Nationwide contracted services out to inept companies. If I had known this, I would have taken my business elsewhere. I was quoted a price and I paid a down payment. It was also arranged for my vehicle to be towed from New Hampshire to Chicago.
When I arrived in Chicago, I first found that my vehicle had been damaged. The driver's side door which the driver had to open and close to drive the auto on and off the ramp had been damaged to the point that the door actually fell off. I contacted Nationwide and was told that I had to deal directly with the contractor, Diamond Auto Transport, regarding this damage, because it was not Nationwide's responsibility. Upon contacting this company, I was told that the damage was "inside the vehicle" and therefore, their company was not liable.
The next surprise from Nationwide came when I was told that the amount of money I would have to pay for my household items that had been moved had been increased because the items had weighed more than they had expected. I had already paid $500 and now they expected me to pay around an additional $1300 instead of the $800 I had expected. Being very ill, I am on disability and do not have an extra $500 just lying around so I was unable to come up with the money.
The moving company, Quik Movers, had their "boss" get on the phone with me to put me in my place. I have never encountered a nastier man nor have I ever been spoken to so rudely in my life. He also refused to give me his name and threatened that they were going to take my belongings to "an undisclosed location" to be put into storage.
My belongings have been in storage somewhere for the past month and I have called Nationwide many times trying to find out how much I am being charged for this storage, but to no avail. Finally today, I contacted Cheryl Jones at 888-219-7171 ext 314 and obtained the totals as of today. The storage charge for the past ONE month is $1108.99!!! And she had notified me that Quik Movers plans to auction off my belongings at this time. The total amount that I must pay in order to avoid this is $2239.79 which I cannot possibly afford as I am on a fixed disability income. Needless to say, I am outraged at the dishonesty, fraud and lack of accountability that appears to be pervasive in this company and in the incompetent companies which they hire.
My sincere hope is that this report will serve as a warning to others when they choose a moving service and I also hope that action will be taken against Nationwide Relocation, as I have seen numerous complaints specifically about this company on the internet, which I unfortunately missed before I hired them for my move.