• Report: #675931

Complaint Review: Nationwide Relocation Services

  • Submitted: Tue, December 28, 2010
  • Updated: Thu, September 15, 2011

  • Reported By: Sharon — San Antonio Texas United States of America
Nationwide Relocation Services
6245 Powerline Road, Suite 202 Ft. Lauderdale, Florida United States of America

Nationwide Relocation Services - their Customer Service sucks! - Ft. Lauderdale, Florida

*UPDATE Employee: Follow Up to Rebuttal

*UPDATE Employee: Please Contact Us

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I signed a contract with Nationwide to relocate my household items from Florida to Texas on Tuesday, 12/7 (with a 48-hour window through 12/8). What I find weird is that I never had anyone come to my house to look at my items to give me a quote but I had to do it all via phone and forms sent via email. Luckily I over-estimated my items, so I didn't get financially screwed but its the lack of customer service that has me peeved.

NOT ONCE did anyone from Nationwide call me after I finalized my inventory list - I had to keep calling them to get updates.

As mentioned, I signed a contract to get my items picked up on Tuesday, 12/7 but on the morning of 12/4when I called them (and kept getting a new person since nobody was assigned to my move) for an update, I was told the moverswould be at my house the morning of 12/6. [continued below]....

..... HUH? I told them it wasn't anoption because I had other things lined upto take care of on that date that couldn't be changed. I mean, do they think I'mjust sitting around waiting for them to pack me up at their convenience? I selected 12/7 for a reason.

I received a call in the afternoon of 12/4 that I would be picked up between 8am 10am on 12/7. This is good news, I thought. And sadly, I was wrong. The games were just beginning.

On Tuesday, 12/7, I had to call Nationwide to find out where my mover was since nobody had shown up nor called by 10:45am.The system had me listed to have my items picked up as scheduled, so while I was on hold for more than 40 minutes,they had to call the 3rd party moving company, B&E Movers (dba Moving Squad), to find out what was going on. I finally got a call at 1pm to tell me thatthere was a problem (ya think!)and that my move date was now going to take place the following day between8am 10am. Again, nobody contacted me with that change I had to call to find out what was going on. So much for things going as planned! It gets worse...

On Wednesday, 12/8, I received a call at 8:30am from Eddie with Moving Squadthat he had a drop off the night before in a town that was30 minutes from my house and that he should be there within the hour. At 10am, he still had not shown up nor did he answer his phone or call me back.

ONCE AGAIN, I had to call Nationwide to find out what was going onand spoke to get anothercustomer service person who calledB&E dispatch and was informed that they had to get their truck weighed and would be at my house around 12pm/noon. At 1pm, I called Nationwide AGAIN and was then told they would be at my house within the hour because they had to get their trucked weighed at a weigh station that was more than an hour away. You'd think that knowing they had a move scheduled between 8am - 10am, that they'd have take care of all of thatthe night before, right?

The Moving Squad truck finally showed up at my house at 1:55 pm and just when we thought things were coming together, I had to wait 30 minutes while they cleaned out their truck in front of my house from the prior move.

Finally, my items were on the truck by 3:30pm and headed to Texas. We agreed that they would deliver my items mid-day on Thursday.

The movers called me on Thursday around 9:30am that they were crossing the Texas state lineand would be at my house around 2pm. HA! I got a call from Eddie around 3:30pm that his truck broke down about 70 miles from my house and that he was waiting on dispatch to send out a mechanic. They arrived at my house around 7:30 pm and I was told they had a dirty gas line which is why they were having truck problems.

There were so many excuses that I am not sure who was being truthful...

The fact that I had to keep calling Nationwide to get an update on the move that they coordinated is beyond sad. I signed a contract with them -they should have been holding my hand the entire time because that is their line of business. Along with the fact that they didn't assign anyone to my move!

The final kicker? I found an open bottle of booze in my only item that wasn't securely taped shut. I didn't pack any booze, so makes me wonder what else might have been going on in the back of the truck...

I will NEVER recommend either company to anyone who needs to do a long distance move.

They held me hostage from the moment I signed that agreement.


This report was posted on Ripoff Report on 12/28/2010 10:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nationwide-Relocation-Services/Ft-Lauderdale-Florida-33309/Nationwide-Relocation-Services-their-Customer-Service-sucks-Ft-Lauderdale-Florid-675931. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Follow Up to Rebuttal

AUTHOR: Nationwide Relocation Services - (United States of America)

Sharon,

If there is anything we can do to correct the inconveniences you faced while moving with our company, do not hesitate to call the Office of the President at 855-820-6917.

Thank you and we look forward to communicating with you.

The Assistant of the President of Nationwide Relocation Services
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#2 UPDATE Employee

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AUTHOR: Nationwide Relocation Services - (United States of America)

Dear Sharon,

Nationwide Relocation Services apologizes for the inconveniences you dealt with during your move on December, 2010. We understand your frustration and dissatisfaction. Your feedback is very important to us and we appreciate the time you took to review our team. Please accept our apologies. Your input has provided us with insight and we will apply it to our improvement. Thank you.

Sincerely,

The Assistant of the President of Nationwide Relocation Services
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