• Report: #865612

Complaint Review: Nationwide Relocation Services

  • Submitted: Sun, April 08, 2012
  • Updated: Tue, May 01, 2012

  • Reported By: Michael — Virginia beach Virginia United States of America
Nationwide Relocation Services
6245 Powerline Road Suite 105 InternetFort Lauderdale, Florida United States of America

Nationwide Relocation Services Lied about pick up date - failed to show up - attempted to alter contract InternetFort Lauderdale, Florida

*REBUTTAL Owner of company: COMPANY RESPONSE

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We used this company to meet us in Phoenix to pick up our belongings and return them to Virginia beach. We gave them one month notice of the dates that we would be there to meet them. After booking our flight around their contract, they began giving excuses. Up until the day before they were supposed to show up, they now claimed they were still trying to schedule the pick up. They of course did not show up on the two days that they said they would. Attempts to speak to a manager are refused. They will not give you the name, address, and phone number of the carrier (as they are required by Federal law to do), they will make it impossible for you to be present for the weigh in (also a violation of Federal law). After we returned home, they said they could meet thier obligation in two more days. When we agreed, they said we would have to have the person meeting the truck sign a power of attorney form. This POA allows them to charge the person who signs it an ADDITIONAL 70% of the moving cost at the time of pick up.    Know your rights - pay by credit card, so that you can dispute the charge (our bank refunded us immediately).

We spent nearly $2000 flying to Phoenix to take care of this, in addition to the fees we originally paid Nationwide. Our belongings are still sitting in Phoenix and now we have to start over from scratch with trying to find a reputable company to move us.     It is our impression that this company never had a mover available and simply lied to us. When we first contacted them after returning home they were very eager to get us to say that we were canceling - which we did not, because we knew if we cancelled we would have never seen a dime of our money back.  If you have been victimized by this company please take the time to report their activity to the Federal Motor Carrier Safety Administration, as well as to the Better Business Bureau. We found out too late that this company has a long history of lying, and cheating people out of their money.

This report was posted on Ripoff Report on 04/08/2012 03:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nationwide-Relocation-Services/InternetFort-Lauderdale-Florida-33309/Nationwide-Relocation-Services-Lied-about-pick-up-date-failed-to-show-up-attempted-to-865612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

COMPANY RESPONSE

AUTHOR: Nationwide Relocation Services - (United States of America)

  Nationwide Relocation Services regret your relocation was not performed as anticipated. Given the nature of the business, the moving industry is vulnerable to last minute changes which sometimes obscures how we function as a company. Unforeseen circumstances are liable to occur causing delays in pick up/delivery of your shipment. We make every effort in performing our customers' moves within the estimated moving dates as contracted and try to accommodate our customers despite the possible delays that may occur, unfortunately at times our efforts prove futile. If we are unable to render services at the end of the contracted date, our customers can either accept an offer to be picked up at a later date which we ensure is convenient for them or they have the right to a full refund of their deposit if they decide to dismiss our services. The agent that was secured to perform moving services was not able to perform pick up within the estimated windows, however, our records indicate you were contacted in advisement and agreed to have pick up at a later date. The agent advised our office that they arrived to execute loading but unfortunately no one was present which resulted in them continuing with their scheduled route. Pursuant to the shipping agreement, on the terms of the agent arriving and the customer is unavailable, this would be considered as refusal of services and the deposit placed to secure the move would be non-refundable. However, in the efforts of customer service, our office honored your request to dismiss our services and full refund of your deposit was issued.

To provide clarification about the Power of Attorney form you received, this is documentation to be signed by the customer appointing another individual as designate in the event of the customer's absence to ensure all necessary pick up documentation is signed. This is not used by no means necessary to over charge our customers.

Our office sincerely apologizes for any frustrations and inconveniences that we may have contributed in duration of your moving process. We most certainly value your business and our office apologizes for the unsuccessful efforts in providing services for your recent relocation and the inconveniences it may have caused. We will keep a record of your posting as we value you your shared feedback and it will definitely assist in our current efforts of improvement to our company entirely. We do hope you will allow us the opportunity to change your mind if the opportunity ever presents itself in the future. You are welcome to contact our office in regards to this response at 1-888-219-7171.


Thank you.


Sincerely,


Nationwide Relocation Services






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