• Report: #316328

Complaint Review: Natiowide Pools Inc Keith Loring Stuart & Lynn Homes Staurt

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  • Submitted: Sun, March 09, 2008
  • Updated: Tue, September 02, 2008

  • Reported By:HOLLYWOOD Florida
Natiowide Pools Inc Keith Loring Stuart & Lynn Homes Staurt
1923 NW 40th Court Pompano Beach, Florida U.S.A.

Natiowide Pools Inc Keith Loring Stuart & Lynn Homes Staurt. THIS HOW I GOT RIPPED OFF BY THIS NATIONWIDE POOLS Pompano Beach Florida

*Consumer Comment: Nationwide Pools and a similiar case

*UPDATE Employee: Response To Complaint Dated March 9, 2008

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I MEET SEVERAL CONTRACTORS ONE OF THEM WAS NATIONWIDE POOLS IT ALL STARTED WHEN THEY SEND OUT WHAT THY CALL A REGIONAL MANAGER BY THE NAME MATHEW BARRASS COMES AND MEET WITH YOU @YOUR HOME, WHERE HE GIVES YOU LIST OF GUARANTEES VS.WHAT THE OTHER POOLS COMPANIES THAT SUPPOSEDLY DON'T HAVE. AND THEN HE START BY GIVING YOU THAT THEY ONLY HAVE ONE SPECIAL OFFER LEFT OVER THAT HE MIGHT GET AN APPROVAL BY THE OWNER KEITH, WHICH HE STATED TO YOU THE ONLY WAY THEY CAN HONOR THAT OFFER IS TO PUT DOWN $2500 FOR PERMIT.

COME TO FIND OUT THAT THEY DIDN'T QUOTE ME THE BEST PRICE I THOUGHT THEY MIGHT HAVE. I EXPLAINED TO THEM THEY WERE MY SECOND CHOICE BECAUSE OF COST THEY ASKED ME IF WE COULD MEET AGAIN THE OWNER KEITH LORING STUART AND HIS MANAGER MATHEW BARRASS WERE AGAIN VERY FRIENDLY AT FIRST AND COURTEOUS, THEN THE OWNER KEITH STUART SAID HE WOULD WORK SOME NUMBERS AND GET BACK TO ME ON TUESDAY BY WEDNESDAY I ASSUMED THEY WEREN'T GOING TO MATCH THE BEST PRICE AS I MENTIONED TO THEM ABOUT THEIR 10 DAY TO MATCH THE BEST PRICE OR I GET MY MONEY BACK THEY STARTED TO INSULT ME, CURSE ME, AND THREATENING ME HANGING UP ON ME BY HIS SO CALLED WIFE(LYNN HOMES STUART. I FAXED THEM REQUESTING A REFUND OF MY $2500 DEPOSIT I DIDN'T HEAR FROM THEM AGAIN AND I'M NOW WORKING WITH AN ATTORNEY TO GET MY REFUND.

JOHN
HOLLYWOOD, Florida
U.S.A.

This report was posted on Ripoff Report on 03/09/2008 08:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Natiowide-Pools-Inc-Keith-Loring-Stuart-Lynn-Homes-Staurt/Pompano-Beach-Florida-33064/Natiowide-Pools-Inc-Keith-Loring-Stuart-Lynn-Homes-Staurt-THIS-HOW-I-GOT-RIPPED-OFF-BY-316328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Nationwide Pools and a similiar case

AUTHOR: Jill - (U.S.A.)

I have had a similiar case and would like to see if anyone is interested in filing a class action suit. I have been trying to get a refund from this company for over a year. Thanks Jill
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#2 UPDATE Employee

Response To Complaint Dated March 9, 2008

AUTHOR: Matt Barrass - (U.S.A.)

Dear Consumers:

My name is Matthew Barrass and I am the Regional/General Manager of Nationwide Pools, Inc. located in Pompano Beach, Florida.

ONE OF MY GOALS HERE TODAY, IS THAT EVERYONE PLEASE TAKE THE TIME TO READ ALL OF THIS REBUTAL AS WELL AS FOR EVERYONE WHO IS CONSIDERING USING ANY TYPE OF CONTRACTOR TO DO YOUR RESEARCH THROUGHLY BEFORE PASSING JUDGEMENT.

Nationwide Pools, Inc. prides ourselves on not only offering a very high quality product but also offering a very high level of customer service.

I was made aware of this complaint today (March 10, 2008) and have spent the last several hours researching all of all records (contracts, files, fax logs, even appointment records) and have not been able to find any such person under the name of John Walles, as well as not even being able to find any John at all located in Hollywood, Florida.

So, in this case, I do not believe that this so called person even exists. I strongly believe that this may be jealous competitor that as stooped to this low level to try and sell swimming pools. Any of the people whose homes that I visit know that at NO TIME do I ever knock another pool contractor in order to sell a Nationwide Pool. Nationwide Pools strongly believes in building value in what we (NWP) have to offer as well as always being both professional and courtesy to everyone.

However, if the author of this complaint does exist, please feel free to contact either Keith or myself at our office #(954) 227-7665 as soon as possible in order to be able to discuss and/or resolve this matter as quickly as possible.

I also know that if I personally ever had a problem with any company and thought that I was in the right in any way shape or form that I would have no problem what so ever listing my name as well as giving my contact information in the hope of being contacting in order to resolve the matter. In saying that, at this time I would like to give my cellular phone number to any consumer as well as any one else with interest in this report and/or reports on or against Nationwide Pools, Inc., my number is (954) 261-9013 and I am available seven (7) days a week.

Please consider that we (NWP) understand the need for such a web site such as this one (RIP OFF REPPORT) to exist, but it does leave all business owners open to receive malicious, slanderous as well as fraudulent reporting.

I would also like to add that Nationwide Pools, Inc. is not a non-profit organization so we are in business to make a fair profit, however we do so honestly and ethically as well as always abiding by any and all Florida State Laws.

All of our (NWP) contracts clearly state the following:

OWNERS RIGHT TO CANCEL: This contract may be cancelled by Owner within seventy-two (72) hours of its execution, by the giving of written notice of cancellation to Contractor at its place of business by registered mail, return receipt requested. Proof of such cancellation may be established in only one fashion, specifically, by production of official U.S. Postal Service forms which reflect the giving of such notice. In the event of such cancellation, Owner shall incur no liability to Contractor by reason of the cancellation.

As it relates to Nationwide Pools offering all of our clients the highest levels of customer service we (NWP) do offer every client a seven (7) day Price Match Guarantee which clearly states that if any client can provide a contract from another licensed and insured pool contractor matching our (NWP) specifications, that we (NWP) will either match that price or give back a full 100% refund, with NO QUESTIONS ASKED.

According to our current records with the Better Business Bureau, we (NWP) only have fifteen complaints filed against us over the past thirty-six (36) months. That is based on approximately nine hundred (900) jobs contracted over that same time frame of 36 months.

**THAT IS LESS THAN 2% OF OUR CLIENTS NOT BEING SATISFIED, WHICH MEANS THAT APPROXIMATELY 98% OF OUR (NWP) CLIENTS ARE SATISFIED. In my humble opinion, I think that most corporations across America would be very happy with a 98% APPROVAL RATING.

In saying that, we (NWP) know that there is always room for improvement and believe me, one of Keith and my goals this year is to try and please 100% of our clients both now as well as in the future.

In closing, please keep in mind that there are always two (2) sides to every story and this has been an honest and true response of our (NWP) side. Also, if anyone would like either a copy of our (NWP) contract and/or our (NWP) seven-day price guarantee or has any other questions at all, please fell free to call me at anytime.

I would also like to thank RIP OFF REPORT for the opportunity to respond as well as thank them for the service that they do provide to all honest consumers.

Nationwide Pools, Inc. feels that a very important aspect to shopping for a pool contractor today, is that you also take the time to visit someone's place of business, you can tell a lot about a contractor by doing so. So, at this time, we (NWP) would like to extend an open invitation to anyone who would like to come and visit our corporate office and design center.

Sincerely,

Matthew Barrass, Regional & General Manager
Nationwide Pools, Inc.
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