- Report: #1057006
Report - Rebuttal - Arbitrate
Complaint Review: Natural Health
Natural Health2500 E. Imperial Hwy Suite 201-273 Brea, CA 92821 Brea, California USA
Natural Health Green Coffee Brea California
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I responded to a radio ad to be paid $5 per pound when you lose weight using the Authentic Green Coffee product. There was a 15 days trial period for only a shipping fee of $9.95. The sales person never explained when the 15 days trail period started. I was told to call back after the 15 days trail period was complete "if" I liked the trial. The program would then ship me a 90 days supply and my card would be charged 99.00 plus $9.95 for shipping.
My card was charged $109.95 for an automatic shipping. I called to dispute the charges. I was told that they would investigate with a quality assurance call and they would determine if my money would be refunded. It took 30 days to only of course be told that all terms and conditions were discussed at the time of the order and my money would not be refunded. I asked customer service did the review of the call say anything about the start of the 15 days trial period. The customer service person said serveral times that it stated after the 15 days trail if I didn't call back they would charge my card for automatic shipment. I continued to ask was there any specification on the starting date for the 15 days trial period and she finally said no but then re-canted that statement again saying the 15 days trail started at the time of the order.
That doesn't make sense because you don't have the product in hand. How does this work in favor of the customer. You don't know if there would be some clinch for delivery or the customer would have an allergic reaction to the product. These ads are only to fish in as many people and steal the first automatic payment. Hopefully you catch that first automatic payment and stop them from robbing you more.
I then asked for a manager she gave me the same story. These people are out to steal your money. There is nothing about this company that says they are interested in the serving people. She rushed me off the phone and told me I had the information for the cooperate offices and I can do what I like.
I told her I would report them to the Attorney General for consumer fraud. She didn't care.
This report was posted on Ripoff Report on 06/06/2013 02:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Natural-Health/Brea-California-92821/Natural-Health-Green-Coffee-Brea-California-1057006. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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