- Report: #598703
Report - Rebuttal - Arbitrate
Complaint Review: Natural Source Store - South Beach Smile Trial
Natural Source Store - South Beach Smile Trial4051 SW 47th Ave Davie, Florida United States of America
Natural Source Store - South Beach Smile Trial South Beach Brite, Dazzle Smile Got ripped off, cancelled (10 times), closed my card, now in collections - help! Davie, Florida
I was kicking myself back in Nov./2009 when I was taken by the free trial offer for $2 from South Beach Brite and Dazzle Smile. My account was charged immediately, and the company called to confirm - and totally disregarded when I said I didn't order anything for $79 or otherwise. I called every number associated with South Beach Brite, Dazzle Smile, Smile Brite, et al and cancelled the associated memberships - received a KMA number, and then did the whole process again over the next several days - each time receiving a confirmation of the account cancellation. They said they couldn't remove the charges on my card, but could stop shipping the dental trays I didn't order. Upon questioning them later on their policy, I was told they would refund the money when they receive back the product (which they never shipped!). I filed a dispute with my bank who promptly credited my account for the money. I also closed the card number that I used (it was a debit). So, with multiple confirmations of cancellation, and a card number no longer active I thought I was done.
Just received in the mail today (4/30 - 6 months after this fiasco started) a collections notice billing me $128.95. When I called Natural Source they said there was no record of my cancelling so I owed the full amount. To add insult to injury I was stupid enough not to keep the RMA and Tracking number. Any suggestions? These guys just WON"T give up - so don't assume that after six months they won't find a way to come after you.
This report was posted on Ripoff Report on 04/30/2010 01:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Natural-Source-Store-South-Beach-Smile-Trial/Davie-Florida-33314/Natural-Source-Store-South-Beach-Smile-Trial-South-Beach-Brite-Dazzle-Smile-Got-ripped-598703. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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