• Report: #435809

Complaint Review: Nature's Acai Berry, Amir And Sanchez Nutraceuticals, Diets Central, Fitness Factory, Cost Wave,

  • Submitted: Thu, March 19, 2009
  • Updated: Wed, May 06, 2009

  • Reported By:Chico California
Nature's Acai Berry, Amir And Sanchez Nutraceuticals, Diets Central, Fitness Factory, Cost Wave,
20100 South Vermont Ave. Torrance, California U.S.A.

Nature's Acai Berry, Amir And Sanchez Nutraceuticals, Diets Central, Fitness Factory, Cost Wave, Deliberately deceptive "Free" offer with off main page (T&C) conditions Torrance California

*UPDATE Employee: Resolution Offer

*UPDATE Employee: Problem Resolution

*UPDATE Employee: Problem Resolution

*UPDATE Employee: Problem Resolution

*UPDATE Employee: Problem Resolution

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

There is nothing "Free" about this "Free" trial. You are required to pay the $4.95 S&H up front. Then, if you don't cancel the "Trial" within 14 days of shipping, you get charged the full $79.95 for the "Free" bottle (you find this out in the Terms and Conditions link at the bottom). Call 1-800-983-7968 M-F, 9am-9pm, EST to cancel.

BTW, the 14 day "trial" period starts when shipped, so the time enroute gets subtracted before you ever get your bottle to start the "trial". Then, elsewhere it states that most customer find results if they take it for 3 mo.! So how much "trial" can you get in the 7-10 days you actually have before the 14 day deadline occurs?

But that's not all! If you don't also cancel the Diets Cental (aka Fitness Factory) "membership", by the same 14 days you will be charged $29.95/mo. until you do cancel! Call 1-877-495-1182 M-F, 9am-9pm, EST to cancel.

But wait, there's more. If you don't cancel the Cost Wave (aka Cost Smasher) "membership" by the same 14 days you will be charged $2.95/mo. until you do cancel!! Call (the same) 1-877-495-1182 M-F, 9am-9pm, EST to cancel.

According to the T&C's the Diets Central and Cost Wave are "options" but we ended up with those "memberships" without consciously checking off anything and I refuse to go back through the order procedure to try and find where those "pre-checked" options are.

Suffice it to say the whole site is set up do take advantage of web customers who are trusting and don't read the fine print of the T&C's and who don't uncheck some "pre-checked" "options", IMO.

Of course, the Company Employee can claim that all the information is on the site (if you look for it). But the whole initial premise of "Free" is totally bogus and the bait to suck in the unsuspecting. But customer satisfaction is their number one goal. Yeah, right!

It _does_ appear possible to get a refund if you remain ademant and state that you will be contacting your bank/credit card company and will file charges with them to get their operations blocked. The had to get their supervisors approval (short time on hold) then came back with the OK. They provided a confirmation number for each of the cancelled "memberships" and promised a refund would be made back to my credit card. We'll see if that actually materializes.

One other thing to watch. Since the 'Fitness Factory' and the 'Cost Wave' had the same 800 number I tried to cancel them both on the same call and the guy allegedly did that. But he only gave me one confirmation number and when the confirmation email came, it has a note that says "...only this membership has been cancelled" (or some such), and it only listed one! So I called again, got a different person (another who spoke very poor English), and sure enough, one was still uncancelled. So they were working another scam, IMO, to get one more charge on the card before they got completely cancelled out.

Bottom line, these guys are totally bogus and running a fraudulent scam, hiding behind their T&C's to prevent legal action, IMO.

Joe
Chico, California
U.S.A.

This report was posted on Ripoff Report on 03/19/2009 10:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Natures-Acai-Berry-Amir-And-Sanchez-Nutraceuticals-Diets-Central-Fitness-Factory-Cost-Wave/Torrance-California-90502/Natures-Acai-Berry-Amir-And-Sanchez-Nutraceuticals-Diets-Central-Fitness-Factory-Cost-435809. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Nature's Acai Berry, Amir And Sanchez Nutraceuticals, Diets Central, Fitness Factory, Cost Wave,

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Customer Service Administrator - (U.S.A.)

I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements online. Our company represents some of the Fit Factory programs.

I am saddened to read that you have had a difficult time. Our company strives to give the highest standard of customer service.

Fit Factory is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals.

Fit Factory
CS Phone Number: 1-866-407-1022
Trial: Bonus Program: 14-days
Cost: Bonus Program: $29.95
Website URL: http://www.fitfactory.com/
Start up username: assigned by Fit Factory
Start up password: assigned by Fit Factory
Verbiage: Fit Factory is a great way to gain total overall wellness. FitFactory takes a holistic approach to weight loss and feels that all aspects of health should be addressed. There are Licensed Trainers to help customize your exercise routines, special diet plans for all types of individuals along with Licensed and Trained Dietitians to help answer questions and assist you in meal planning, etc. Emphasis is also placed on the mind with the belief that balance is the key to well-being.

Selling Points:
5 different diet plans for all walks of life
Professionally trained and Licensed Dietitians
Professionally trained and Licensed Fitness Trainers
Live Chat 24/7
Flash Exercises Gallery (See how to do the exercise correctly)
Record your progress, Keep notes
Articles to inspire, Music to get you motivated, quotes, recipes and more

You stated that you had contacted customer service but if you feel you were not treated fairly or would like to discuss additional issues please contact me directly at 435-773-1795 or you may email me at Customerservice@cshelp.org and I will assist you immediately.

Sincerely,

Online Customer Support
Respond to this report!
What's this?

#2 UPDATE Employee

Problem Resolution

AUTHOR: Company Employee - (U.S.A.)

Joe,

On behalf of Nature's Acai Berry, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! Furthermore, Nature's Acai Berry and its affiliates believe, as all nutritionists and doctors will also tell you, that the best way to lose weight quickly and healthily, is to have a well-rounded program. Toward this end, Nature's Best offers our customers the best of the best products in a fat-burning, waist-slimming combination that is sure to knock the unwanted pounds away as quickly and safely as possible. Once again, all of this information is included in the terms and conditions which are available prior to any of our customers signing up for our elite products. Also, in your statement, you have made it sound like it is absolutely necessary for all customers to take the supplement for at least 3 months before noticing any form of weight loss. This is not the case, nor is this how we have it on our website. Instead, what our website says is that many of our customers are much closer to reaching their weight-loss goals by the 3 month mark not that they will only start to notice a change after 3 months. Remember, your satisfaction is our number one concern! Hope this solves any problems or concerns you may have had. Have a great day!
Respond to this report!
What's this?

#3 UPDATE Employee

Problem Resolution

AUTHOR: Company Employee - (U.S.A.)

Joe,

On behalf of Nature's Acai Berry, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! Furthermore, Nature's Acai Berry and its affiliates believe, as all nutritionists and doctors will also tell you, that the best way to lose weight quickly and healthily, is to have a well-rounded program. Toward this end, Nature's Best offers our customers the best of the best products in a fat-burning, waist-slimming combination that is sure to knock the unwanted pounds away as quickly and safely as possible. Once again, all of this information is included in the terms and conditions which are available prior to any of our customers signing up for our elite products. Also, in your statement, you have made it sound like it is absolutely necessary for all customers to take the supplement for at least 3 months before noticing any form of weight loss. This is not the case, nor is this how we have it on our website. Instead, what our website says is that many of our customers are much closer to reaching their weight-loss goals by the 3 month mark not that they will only start to notice a change after 3 months. Remember, your satisfaction is our number one concern! Hope this solves any problems or concerns you may have had. Have a great day!
Respond to this report!
What's this?

#4 UPDATE Employee

Problem Resolution

AUTHOR: Company Employee - (U.S.A.)

Joe,

On behalf of Nature's Acai Berry, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! Furthermore, Nature's Acai Berry and its affiliates believe, as all nutritionists and doctors will also tell you, that the best way to lose weight quickly and healthily, is to have a well-rounded program. Toward this end, Nature's Best offers our customers the best of the best products in a fat-burning, waist-slimming combination that is sure to knock the unwanted pounds away as quickly and safely as possible. Once again, all of this information is included in the terms and conditions which are available prior to any of our customers signing up for our elite products. Also, in your statement, you have made it sound like it is absolutely necessary for all customers to take the supplement for at least 3 months before noticing any form of weight loss. This is not the case, nor is this how we have it on our website. Instead, what our website says is that many of our customers are much closer to reaching their weight-loss goals by the 3 month mark not that they will only start to notice a change after 3 months. Remember, your satisfaction is our number one concern! Hope this solves any problems or concerns you may have had. Have a great day!
Respond to this report!
What's this?

#5 UPDATE Employee

Problem Resolution

AUTHOR: Company Employee - (U.S.A.)

Joe,

On behalf of Nature's Acai Berry, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! Furthermore, Nature's Acai Berry and its affiliates believe, as all nutritionists and doctors will also tell you, that the best way to lose weight quickly and healthily, is to have a well-rounded program. Toward this end, Nature's Best offers our customers the best of the best products in a fat-burning, waist-slimming combination that is sure to knock the unwanted pounds away as quickly and safely as possible. Once again, all of this information is included in the terms and conditions which are available prior to any of our customers signing up for our elite products. Also, in your statement, you have made it sound like it is absolutely necessary for all customers to take the supplement for at least 3 months before noticing any form of weight loss. This is not the case, nor is this how we have it on our website. Instead, what our website says is that many of our customers are much closer to reaching their weight-loss goals by the 3 month mark not that they will only start to notice a change after 3 months. Remember, your satisfaction is our number one concern! Hope this solves any problems or concerns you may have had. Have a great day!
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X