Nature's Own Designs The Nature Company Never received my items or response despite multiple attempts to contact Internet

I placed an order and never received my items. I waited over two weeks before I contacted them July 14, 15 and 17th. They said they would respond within an hour, then never responded despite multiple attempts on my part to contact them. Jul 14 to Nature's Is there a tracking number for this order? It's been 2 weeks now and I still have not received it. Jul 16 to Nature's Is there a tracking number for this order? It's been over 2 weeks now and I still have not received it. Jul 16 to Sarah Let me check I will get right back with you when i get to the office in approx one hour sorry it has not arrived Kathy Jul 17 (13 days ago) to Kathy Thanks Kathy. Any update?   It has now been a month...still no response and no product.