- Report: #161462
Report - Rebuttal - Arbitrate
Complaint Review: Nautilus, Bowflex, HRSB Financing For Nautilus
Nautilus, Bowflex, HRSB Financing For Nautilus16400 SE Nautilus Drive Vancouver, Washington U.S.A.
Nautilus, Bowflex, HRSB Tacking on ILLEGAL finance charges to returned item! Going on for 6 months! Ripoff Vancouver Washington
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Email dated Sept. 7, 2005:
This email is to confirm the return of your Bowflex Treadclimber, also, to confirm that we will issue a credit in the amount of $1998 to your HSBC account. I have asked my accounting department to waive any extra fees or charges accrued since May 23, 2005, the date we received the machine.
I will continue to follow the credit process and ensure that it is completed as quickly as possible. I will keep you updated with the progress. Please give me a call if you have any questions.
Customer Service Team Lead
Phone: 800-605-3369 Ext. 8824
Email dated Sept. 9:
Credit has been issued for $1947.42 all late fees will be waived, credit will post to your account in 5-7 business days.
Customer Service Supervisor
Phone: 800-605-3369 Ext. 5312
This report was posted on Ripoff Report on 10/20/2005 12:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nautilus-Bowflex-HRSB-Financing-For-Nautilus/Vancouver-Washington-98683/Nautilus-Bowflex-HRSB-Tacking-on-ILLEGAL-finance-charges-to-returned-item-Going-on-for-161462. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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