- Report: #999804
Report - Rebuttal - Arbitrate
Complaint Review: Navy Federal Credit Union
Navy Federal Credit UnionMooretown road Williamsburg, Virginia United States of America
Navy Federal Credit Union Per-approved car loan changed rates day after acquired Williamsburg, Virginia
*Consumer Comment: Check the Navy Federal CU website
We decided on the car that fit the criteria on 1/16/13 only 16 days later, and called Navy Federal Credit Union to make sure everything was good to go. We were told that a 2011 car is not part of the deal any longer because its now 2013 so only a 2012 and 2013 wold qualify for the said interest rate.
How can we sit and speak with a loan officer for 45 minuets, the day before the new year, before agreeing for the credit check and pre-approval for a car that doesn't even qualify. The ONLY reason we chose that bank was the low rates offered. So with all that was said she never thought to tell us that we would only be able to use that check for the next 16 hours after getting it!
All info given was misleading and false, now no one can give us any answers on how they will make this better for us and basically told us if we want a check for a higher amount they can offer that!! Never again, Navy Fed. I will be sure to tell everyone I know about their terrible business habits.
This report was posted on Ripoff Report on 01/19/2013 02:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Navy-Federal-Credit-Union/Williamsburg-Virginia-23188/Navy-Federal-Credit-Union-Per-approved-car-loan-changed-rates-day-after-acquired-William-999804. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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