- Report: #222346
Report - Rebuttal - Arbitrate
Complaint Review: Neal Coleman Auto Sales, Universal Warranty Corporation; Vehicle One
Neal Coleman Auto Sales, Universal Warranty Corporation; Vehicle One3906 Broadway Quincy, Illinois U.S.A.
Neal Coleman Auto Sales, Universal Warranty Corporation; Vehicle One sold a warranty that doesn't cover what it says it covers--false advertisement---mislead costumers---trickery Quincy Illinois
*Consumer Comment: Check the coverage before you complain
*Consumer Suggestion: Maybe you should have read your service agreement carefully...
Since I have had the vehicle I have had numerous things go wrong, most of them minor, but all I have had out of pocket expense for when I wasn't suppose to.
They change their story each time you talk to them. For instance right now my cylinder block is out, which is covered under the Engine part, so I can't drive it and it needs to be towed so it can be fixed but when I called to have it towed they told me they would only pay for $50 of the towing bill and I would have to pay the rest.
But the last time something happened to my vehiclea and it would not start, I called them they sent someone to get it and I was not charged for the towing. How is now different?
I also need a vehicle to use til mine gets fixed and when I called about a rental I recieved the same reply, that I would have to pay for my use of a rental car, which is also suppose to be covered under the Warranty.
When you pay $2,000.00 for something like this you expect to see some results not a rip off!!
Also paid for a battery, O-Ring, brake pads, rotors, headlight wiper blade and a turn signal which had to turn around and fix myself because the one they put in blew out within a few weeks after they put it in.
These are minor things but were clearly reported as being "covered" in their warranty. Now my van is broke down and I need to get it fixed, I have a $2,000.00 warranty that is no good to me, need a substitute vehicle to use while mine's being fixed and I need to get my vehicle some how to a mechanic.
Monroe City, Missouri
This report was posted on Ripoff Report on 11/26/2006 09:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Neal-Coleman-Auto-Sales-Universal-Warranty-Corporation-Vehicle-One/Quincy-Illinois-62305/Neal-Coleman-Auto-Sales-Universal-Warranty-Corporation-Vehicle-One-sold-a-warranty-that-222346. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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