- Report: #667503
Report - Rebuttal - Arbitrate
Complaint Review: Neat Works
Neat Works3401 Market Street, Suite 120 Philadelphia,, Pennsylvania United States of America
Neat Works Neat Reciepts, No Technical Support for their custom software. Lost 18 months of Data Philadelphia,, Pennsylvania
*Consumer Comment: What 800#?
*Consumer Comment: Neat Receipts - Be Careful to Back it up
*Author of original report: Can You Say Class Action Suit?
*Consumer Comment: definitely agree with the complaint
*Consumer Comment: Neatworks is not a rip-off - This complaint is unreasonable
*Consumer Comment: Neat Works backup is not intuitive
*Consumer Suggestion: There are backup options available
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This company's program Neat Receipts is a great idea made by a poor company. We had 18 months of records entering the receipts on this system. The hardrive crashed but their data was recovered and accessable on the old drive. However when we transfered to the new hardrive we updated the software and we could no longer open the program causing us to loose the information that we just entered forever and waisting our time.
We thought no big deal we can simply contact thier tech support like most companies and they can tell us what to do to get everything up and going and we would be back to work in no time. So we went to the help that directed us to thier website and looked on the website and tried to find the answer to the problem and most answers they had for the problems listed we user error related issues. Im sorry, but I do know enough about a computer to know the software not opening is not a user error. They did not have any answers for the software it self not working properly.
We tried thier live chat to chat with a service rep and we found that they discontinued the service. We tried to call and we were instructed to go to their website. We went through every option on the phone system and the only one that actually got us to a person was the sales option.
We had to scrap two scanners at a cost of over $600.00 plus the man power to enter the data was over $3000.00 dollars. This product is now available through Staples Stores DON't BUY IT!!
This report was posted on Ripoff Report on 12/02/2010 01:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Neat-Works/Philadelphia-Pennsylvania-19104/Neat-Works-Neat-Reciepts-No-Technical-Support-for-their-custom-software-Lost-18-months-o-667503. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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