• Report: #1040745

Complaint Review: Negri Electronics

  • Submitted: Thu, April 04, 2013
  • Updated: Mon, April 08, 2013

  • Reported By: Chelydra — Atlanta Georgia
Negri Electronics
6255 S. Sandhill Road, Suite 600 Las Vegas, Nevada United States of America

Negri Electronics When something does go wrong, Negri Electronics prefers to have as little as possible, or nothing further, to do with the customer. Las Vegas, Nevada

*REBUTTAL Owner of company: A Full Refund was Issued Over 11 Months Prior to This Review

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Use caution in buying from Negri Electronics despite the claims of dedication to customer satisfaction and related marketing assertions on its websites.  It seems that Negri Electronics manages successfully when the product involves a straight sale without any problem arising; hence, the favorable ratings and reviews.  However, when something does go wrong, Negri Electronics prefers to have as little as possible, or nothing further, to do with the customer.

In February 2012 I bought a Motorola cell phone which was supposed to have been new and unused (except for unlocking).  What I received was clearly, obviously and unambiguously secondhand, (ab)used and deficient.  I documented numerous indicators to the phone's secondhand condition.  (Even shop display models of the same phone that I checked for comparison at several cell phone service providers were in almost immaculate condition.)

Defects included scratches and smudges on, and spots under, the display screen, a valid last number dialed to a garage in the United Kingdom, dubious origin of the accessories which accompanied the phone, and damaged and reinserted internal packaging.

Upon my reporting the situation to customer service, they told me to obtain an RMA number (which I finally obtained after repeated request) and return the complete package (which I then did promptly).  Though I had merely requested an exchange for a new, unused phone of the same make and model, I received an unsolicited refund and later, when I asked for it, the return shipping expense.

In an exchange of e-mails, the Customer Service Manager, Mr. Sergio Mendez Jr., claimed We actually do not sell any used units here at Negri Electronics Your unit was actually a Brand New model and not used, they are only opened here in the warehouse for a brief inspection and also to be unlocked  From my experience, these claims were demonstrably untrue.

I wrote to the company President and CEO, Mr. Ryan J. Negri, at his office and at his home address seeking an explanation for the offhanded treatment and unprofessional business conduct.  My letters have gone unanswered to this day.  As you might gather from this summary, I cannot recommend buying from Negri Electronics.

Out of curiosity, I researched Negri Electronics and found complaints lodged on several other websites (including the Better Business Bureau) from other customers.  Also, in the public domain several addresses are associated with Negri Electronics and its CEO (some no longer current and omitted) the first appearing on the company website for its official business operations:

Negri Electronics, Inc., 6255 S. Sandhill Road, Suite 600, Las Vegas, NV 89120-7205. Tel. 888-358-6358  Fax 815-331-0932
Negri Electronics, 8772 US Highway 51 North, Minocqua, WI 54548-9331.  Tel. 715-358-6358

Ryan J. Negri, 9160 Country Club Road, Minocqua, WI 54548-9223.  Tel. 715-356-2857
Ryan J. Negri, 2211 Ala Wai Blvd., Honolulu, HI 96815-2440.  Tel. 808-926-4771
Ryan J. Negri, 110 9th Ave S, Hurley, WI 54534-1302.  Tel. 715-561-4478

Details of Sale

On my receiving the package sent by Negri Electronics and then opening the box inside containing the Motorola cell phone, I immediately noticed irregularities with the transparent, plastic protector covering the glass display of the phone and with the cardboard cradle holding the phone.  Upon my carefully removing the contents, the following suggested that not everything inside was brand new and original from Motorola:

The blue cardboard cradle at the top which held the phone was damaged: the shape was distorted as if it had been partially crushed and then reused to hold the phone; the bottom left-hand corner had a tear and creases; and the back and front of the box had creases further indicating that the cradle had been distorted.

The transparent, plastic protector covering the display of the phone had scratches, scuff marks and particles as if it had been scraped across a dirty surface.  Also the bottom, right-hand (white) corner had a crease showing that it had been bent and then straightened.

The transparent, plastic protector on the glass display hardly adhered at all to the surface, fell off very easily, and retained no adhesion suggesting that it had been removed and later replaced.

Upon removal of the plastic protector, the glass display surface of the phone had smudges, particularly at the bottom left corner area.

The glass display also clearly had scratches top right-hand corner: obvious, detectable scratch - about 5 mm long; top, mid-left: light scratch - about 3 mm long; center: light curved scratch - about 5 mm long.

In reflected light one could see other, fine surface scratches which indicated that the phone had been used.

At the bottom left-hand corner of the display there was a clearly visible, pinhead-size, split dot under the glass.

At the top of the display between the M and O of MOTOROLA, there was another dot under the glass.  There were also visible scratches on the glass display under the dot.

At the top-left where the bezel meets the frame, there was another dot under the display surface.

On the back of the camera, the camera lens and flash window did not have a plastic cover to protect them; however, the Motorola "M" logo retained its plastic protector.

With a SIM inserted in the phone, the code for last number dialed revealed a valid phone number in the United Kingdom, called on January 4, 2012.  A check of this number on the Internet showed that it belonged to a tire and exhaust service garage in Newcastle-upon-Tyne, Northumberland.

The accessories in the box, though complete, seemed from different sources.  The HDMI data cable was in part of a plastic bag, the top of which had been cut off and discarded, such that the label on the bag had been sliced through and the remaining part of the bag was too small to hold the cable.  The remaining accessories, micro USB data cable, recharging adapter and stereo 3.5 mm headset, were in thin, flimsy ziplock, plastic bags; that containing the adapter had two holes in it.

No brand-new, unused cell phone supplied by the original manufacturer would be released for sale in such a sorry state.

This report was posted on Ripoff Report on 04/04/2013 03:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Negri-Electronics/Las-Vegas-Nevada-89120-7205/Negri-Electronics-When-something-does-go-wrong-Negri-Electronics-prefers-to-have-as-litt-1040745. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

A Full Refund was Issued Over 11 Months Prior to This Review

AUTHOR: Negri Electronics - ()

Thank you for your report and the opportunity to address your remarks. As CEO of Negri Electronics, I'm here to respond to comments that the public may encounter in order to ensure their accuracy. In this case, I'd like to do so by providing a detailed reaction to this claim.

The comment comes from a person named Chelydra and states that when something does go wrong, Negri Electronics prefers to have as little as possible or nothing further, to do with the customer. I know this to be untrue and can provide countless examples and plenty of customer reviews to the contrary. Just last week a customer contacted us reporting an issue with a device purchased over 6 months ago and we worked with this customer diligently until they were completely happy with their product and our service. In fact, a claim could be made that we went out of our way to remedy the issue described in this particular comment too.

This order summarized by Chelydra was placed with a $10 coupon on February 20th, 2012 (more than 13 months ago). The item was delivered on 2/24/2012 and was signed for by Jeremy Nicholson in Atlanta, Georgia 30350. Five days after receiving the item, an RMA request was received by our company stating that the customer was unhappy with the condition of the product. The RMA was approved and the item was shipped back to our facility. Upon receiving the return, the customer was issued a full refund and a check was mailed to cover the return shipping charges incurred. That check cleared mid April, about one year ago.

Since the purchase was made over a year ago and these comments are just now surfacing, it's unclear to me what the motive is behind the post. I'm also confused by the references made to my former home mailing addresses which personally just seems strange and inappropriate. Regardless, the customer provided great detail about the condition of the device, but I have been operating this business for 6 years and have never seen a phone come in from a supplier or go out to a customer in the condition that was described (we do occasionally see abused devices returned from customers seeking repairs).

Several factors are considered when deciding to replace or refund a customer including primarily the customer's preference, and also customer history such as recent interactions and the perceived risk level associated with delivering another product, as well as stock availability, market conditions, etc. In most all cases, we do everything we can to satisfy the customer's request. In this case, a decision was made by management not to replace but to refund the customer. I supported that decision.

To circle back to the opening remarks about when something goes wrong..., it seems as though the customer Chelydra or Mr. Nicholson was given at least adequate service, prompt consideration, and an assumed universally pleasing outcome that included a full refund plus a check for shipping charges incurred to return the product. Unfortunately we were unable to meet the customer's request for a replacement device.

In conclusion, the general recounting of events provided by the customer was not wholly wrong, but I feel it misrepresents the service that was provided and certainly not indicative of the level of service that we are proud to offer. I hope it does not mislead others into thinking that we don't care for our customers or stand behind the products we sell. The review posted by the Chelydra is exaggerated and not to mention 1-year late. However, it's the customer's right to post anything, and it's our duty to defend ourselves against disingenuous reports and represent ourselves appropriately to current and future customers.

As the owner of the Negri Electronics, we will continue to provide fair and balanced service to all of our customers.
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