Negri electronics are really playing a scam. I bought a phone from them and within 2 days I gave a call back to let them know the phone was defective. After even pushing the guy saying that i have reset the device 3 times and still doing that, he made me reset the device again. He said use it for couple more days and I did it. I contacted them again in 2 days for the same problem. Finally after 3 days they said the will email me a RMA number soon. They took 10 days to sent the RMA number. I sent the device back. Guess what once they received it, Ryan the owner simply said you sent us a phone with dings and scratches on it. We will asses a 50% restocking fee. He said he is an American and he will never take money like that from people. He even went on saying that I am asian and we are cheap when it come to buying quality stuff. He then suggests me to rip off fedex by saying that file a claim on fedex. com and tell them that they damaged the device so in that way I will get a claim check from fedex and Ryan will sent me a check minusing the restocking fee. Can you beleive these practices. I took this case to my credit card and BBB. I want everyone to know that do not by products from them, just because if it turns out defective then your either stuck with it or simply pay 50% restocking fee. He is very cunning and a clever guy, he went own to even saying that he will personally send people to my place to make sure to receover his money. Now he wil try a rebutal against this email by saying we care for customers and blah blah...Companies like Apple, best buy care for customers way more than you can even imagine. You are truly a scam artist. Taking money from customers and as well as fedex. I have filed the same complain with fedex too, just letting them know that a business owner was providing me ideas to file such claims.