• Report: #995634

Complaint Review: Neil Huffman

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  • Submitted: Sat, January 12, 2013
  • Updated: Tue, January 15, 2013

  • Reported By: VWowner22 — Radcliff Kentucky United States of America
Neil Huffman
4926 Dixie Highway Internet United States of America

Neil Huffman Substandard service department, Internet

*UPDATE Employee: We value every one of our customers

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My vehicle was serviced under warranty at this location. The techs marked all "ok" on inspection sheet. After leaving, a tire was still losing air and a wiper blade had not been replaced. I now have to wonder if anything else they say was "ok" is not actually "ok".
Tim in the service department told me over the phone that if I have the car towed to them today, they will check it in three days.
Do not have your vehicles serviced at this location. It seems they do not actually perform the checks and services they mark on the invoice.

This report was posted on Ripoff Report on 01/12/2013 10:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Neil-Huffman/internet/Neil-Huffman-Substandard-service-department-Internet-995634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We value every one of our customers

AUTHOR: Neil Huffman Auto Group - (United States of America)

On behalf of the entire Neil Huffman family please accept our sincerest apology.  We truly value every one of our customers and its discouraging when even one has a less than satisfactory experience. 
Unfortunately your call about the tire leaking was on a Saturday and the following Monday would have been the soonest opportunity to repair it. 

Please rest assured that we will do whatever it takes to make your car right.  Please call Shannon Huffman at (812) 284-3003 so we can make the arrangements.
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