Holy
  • Report: #148946

Complaint Review: Neiman Marcus

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, July 08, 2005
  • Updated: Thu, February 05, 2009

  • Reported By:St. Cath Ontario
Neiman Marcus
Call Center Nationwide U.S.A.

Neiman Marcus FRAUD on my account and I am being held responsisble for it!! Call Center Nationwide

*UPDATE EX-employee responds: Try this

*Consumer Suggestion: File a police report on that fraud, as it is a FELONY. Then do this..

*Consumer Comment: GO TO FEDERAL TRADE COMMISSION WEBSITE - READ FAIR CREDIT BILLING ACT

*Consumer Comment: THIS IS A HORRIBLE POLICY --IF TRUE --ANYBODY CAN CHARGE ANYTHING ON ANYBODY'S CREDIT CARD!

*UPDATE EX-employee responds: The untold information

*Consumer Comment: Double Billing Bafoons!

*Consumer Comment: Double Billing Bafoons!

*Consumer Comment: Double Billing Bafoons!

*Consumer Comment: Double Billing Bafoons!

*Consumer Comment: Close the account.

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I opened an account with Neiman Marcus a few months ago. I never purchased anything from them. I received a bill worth $2000 US for something that I never purchased. I have never even been in the store! I contacted the fraud department to be told that there is nothing that they can do about it and I am responsible for paying it off! What a joke. Thanks for nothing. Think twice about opening an account with them if you haven't already done so.

B
Niagara Falls, Ontario
Canada

This report was posted on Ripoff Report on 07/08/2005 07:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Neiman-Marcus/nationwide/Neiman-Marcus-FRAUD-on-my-account-and-I-am-being-held-responsisble-for-it-Call-Center-Na-148946. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Neiman Marcus

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 10Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Try this

AUTHOR: Anonymous - (U.S.A.)

That is some good advice. File a police report and take a copy of the report to the store it happened in, and ask to speak with the Loss Prevention Manager. Tell him what happened and that you want to get in touch with Gary Manson and or Jon Phillips in corporate Loss Prevention. Give him your contact information and wait for a response. If you do not get one, start sending the certified letters to gary and jon at corporate until you get a response. Also you may want to speak with the attorney general in your area as well.

This company is so dishonest and wrong. It's only a matter of time before they get exposed for running a very bad buisness.

Good luck!
Respond to this report!
What's this?

#2 Consumer Suggestion

File a police report on that fraud, as it is a FELONY. Then do this..

AUTHOR: Steve - (U.S.A.)

This is REAL EASY to deal with.

First, go to your local police station and file a FRAUD REPORT on this THEFT. Get a copy of it.

Then obtain a copy of the signed reciept for the fraudulent purchase. It will be easy to prove the signature is not yours. And, this reciept will have a time and a date on it for exactly when the transaction took place.

Now, take that fraud report and reciept to the store the fraud occured at, and ask for the head of security. Then ask to see the security tape for the register the fraudulent transaction took place at.

If they refuse, just ask them if they want to be charged as conspirators in the felony charge you will be getting filed.

In the mean time, do written disputes with the company via certified mail, return reciept requested. Be sure to put the certified# on the letter itself and keep a copy for your records before mailing.

Good luck!
Respond to this report!
What's this?

#3 Consumer Comment

GO TO FEDERAL TRADE COMMISSION WEBSITE - READ FAIR CREDIT BILLING ACT

AUTHOR: Laurie - (U.S.A.)

Link to Fair Credit Billing Act
http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre16.shtm

I recently had a similar problem with GE MoneyBank and my JC Penney account

I also had fraudulent charges on my account that GEMB made sure I never found out about until after the got the collection agency involved. They are supposed to removing the fraud charges from my account - still waiting to get the letter stating this.

I filed complaints with the Federal Trade Commission and Office of Thrift Supervision. I do not know if the OTS covers Neiman Marcus but you can send them an email and ask. If not they will refer you to the correct place to escalate to.

Unfortunately Credit card companies will ignore you - THEY CANNOT AND WILL NOT IGNORE THE GOVERNMENT!
Respond to this report!
What's this?

#4 Consumer Comment

THIS IS A HORRIBLE POLICY --IF TRUE --ANYBODY CAN CHARGE ANYTHING ON ANYBODY'S CREDIT CARD!

AUTHOR: Joe - (U.S.A.)

THIS IS SIMPLY HORRIBLE!

BUT APPARENTLY IT CAN HAPPEN TO ANYBODY WHO IS STUPID ENOUGH TO GET A CREDIT CARD AND SOMEHOW,SOMEWAY, HACKERS AND OTHER CROOKS FIND OUT THE NAME AND ACCOUNT NUMBER...

THIS SOUNDS LIKE THE KIND OF CREDIT DEPARTMENT AMERICA'S FAVORITE BLOATED, CROOKED COCKROACH BERNARD MADOFF WOULD RUN!

MAYBE I NEED TO GET A JOB IN THE ALL-NEW NEIMAN'S CREDIT CARD DEPARTMENT --IF THIS INFLAMMATORY STATEMENT IS TRUE-- AND AND I TOO CAN STEAL ENOUGH MONEY TO RETIRE IN STYLE BECAUSE IT SEEMS LIKE THE ONLY RETIREMENT I WOULD GET AS A LOWLY EMPLOYEE HERE ANYMORE!

WITH TODAY'S EMPLOYERS IN GENERAL ,IT IS A RACE TO SEE WHETHER I CAN RUN OUT OF EMPLOYMENT BEFORE I GET MY HOUSE PAID OFF AND MY BASIC NECESSITIES AND WILL BE ABLE TO PAY MY PROPERTY TAXES BASED ON MY SOCIAL SECURITY... AND IT IS ALMOST LIKE THESE PEOPLE ARE BEING GIVEN A LICENSE TO STEAL FROM THEIR CREDIT CARD CUSTOMERS!

I WANT MY SEAT AT THE STEALFEST! I GOT THE NEED AND I GOT THE GREED!

NO PUBLICITY ABOUT THIS AND NOBODY GOING TO JAIL?

PEOPLE WHO ABUSE OTHER PEOPLE'S CREDIT CARDS FROM THIS STORE DO GO TO JAIL DON'T THEY?

IT IS ILLEGAL WHERE I LIVE.

AND IF IT IS A THEFT BAZAAR AND NOBODY CARES OR GOES TO JAIL, I WANT TO KNOW!

DAMN,WHERE DO I APPLY TO WORK HERE?!!!

IF THIS IS TRUE, this place won't be in business much longer!

STANLEY MARCUS WOULD NOT HAVE WANTED THIS TO HAPPEN

He was a son of the original owners. He was not raised like a typical rich kid, he was able to earn his own and expand upon the basic family business.

STANLEY MARCUS WAS A MARKETING GENIUS, AN AMAZINGLY BRILLIANT PERSON, A BON VIVANT, AND HE WAS GOOD TO HIS EMPLOYEES TOO -- NOT ONLY HIS RETAIL PEOPLE BUT THE PEOPLE WHO WORKED IN HIS HOME.EVEN PEOPLE WHO WAITED ON HIM IN VARIOUS LOCAL RESTAURANTS. HE WAS THE VERY BEST OF JUDAISM -- HE WAS A MENSCH.

THE EXTREMELY FEW TIMES I SAW, IT WAS LIKE LOOKING AT ELISHA AND MOSES. BEING IN THE PRESENCE OF THE KING. HE WAS A GOOD PERSON.MAY HIS MEMORY BE BLESSED.

I WONDERED WHAT WAS GOING TO HAPPEN TO HIS FAMILY'S NAMESAKE ULTRA-LUXURY EMPORIUM WHEN HE SOLD IT AND IT BECAME A NATIONAL CHAIN FOR RICH PEOPLE ONLY.

Steal from Stanley Marcus' CUSTOMERS???? NO WAY IN HELL!

SADLY, HE IS DEAD AND HAS BEEN FOR SOMETIME.

I guess you answered my question and it is not much different than what always happens when a successful, spectacular local business goes national and you get a bunch of folks who only care about the bottom line. What worked in Dallas in the way of compensation and extra customer service has now become something the scammers can use to enrich themselves and their cronies at the expense of the good name and good will of the company and as long as the accountants and other financial people don't check the statements very close, I imagine life will be good for them.

But I guess according to the new employment rules, anybody who is loyal to the company is a fool ---especially since they have so many creative ways of getting rid of you, denying you your retirement ( or trying to), denying you benefits and the other things they do that do not encourage long-term employment either. The old Neiman-Marcus was the kind of place where loyality and great service was valued as was honesty, hard work and honest salesmanship.

It's like a basket of fruit. The more hands reaching in and taking fruit out without putting any back will soon result in an empty basket and that won't make any money for anyone unless it is a liquidation sale.

The Marcus idea was a GREAT one but with this sort of smallness and crabbling for scraps and so many imitators, I sadly sense that this wonderful store with its wonderful tradition may become a thing of the past. SADLY.

Nobody cares about a family business like the family and since the family sold out I don't know if they know or care these days.

So sad.
Respond to this report!
What's this?

#5 UPDATE EX-employee responds

The untold information

AUTHOR: Namelesscanadian - (Canada)

I formally worked in one of the call centers for Neiman Marcus and its sad but what many are not informed about is that in training we are taught that as long as the people can verify the name and address on the account it doesnt matter if it is the actual card holder or not we were told "not our problem".

I would definately warn anyone that is a cardholder to be careful with your information because it doesnt take much for someone to place many orders on your account which you are then liable for. Don't get me wrong they do have "fraud filters" but things do go passed them. Just know that the agent taking the call has already been pre-instructed that its not our problem if its really you placing the order or not.
Respond to this report!
What's this?

#6 Consumer Comment

Double Billing Bafoons!

AUTHOR: M - (U.S.A.)

They double billed me three seperate times. Third time I asked in advance twice and despite their written and verbal gyarantee no double billing would occur for a third consecutive time a year after the 1st 2 occurrances, of course, they double billed me the third time. This is THEFT and how they get away with it is beyond me!
Respond to this report!
What's this?

#7 Consumer Comment

Double Billing Bafoons!

AUTHOR: M - (U.S.A.)

They double billed me three seperate times. Third time I asked in advance twice and despite their written and verbal gyarantee no double billing would occur for a third consecutive time a year after the 1st 2 occurrances, of course, they double billed me the third time. This is THEFT and how they get away with it is beyond me!
Respond to this report!
What's this?

#8 Consumer Comment

Double Billing Bafoons!

AUTHOR: M - (U.S.A.)

They double billed me three seperate times. Third time I asked in advance twice and despite their written and verbal gyarantee no double billing would occur for a third consecutive time a year after the 1st 2 occurrances, of course, they double billed me the third time. This is THEFT and how they get away with it is beyond me!
Respond to this report!
What's this?

#9 Consumer Comment

Double Billing Bafoons!

AUTHOR: M - (U.S.A.)

They double billed me three seperate times. Third time I asked in advance twice and despite their written and verbal gyarantee no double billing would occur for a third consecutive time a year after the 1st 2 occurrances, of course, they double billed me the third time. This is THEFT and how they get away with it is beyond me!
Respond to this report!
What's this?

#10 Consumer Comment

Close the account.

AUTHOR: Robert - (U.S.A.)

If you have not already done so, close the account.

If 60 days has not passed, call them again and TELL them you are disbuting the charge against your account. Follow it up with a letter.

This is from their charge account terms and conditions on their web site:

YOUR BILLING RIGHTS
THIS NOTICE CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OUR RESPONSIBILITIES UNDER THE FAIR CREDIT BILLING ACT. NOTIFY US IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR BILL. If you think your bill is wrong, or if you need more information about a transaction on your bill, write us (on a separate sheet of paper) at P.O. Box 720848, Dallas, Texas, 75372-0848. Write to us as soon as possible.We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights. In your letter, give us the following information: your name and account number, the dollar amount of the suspected error, describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are not sure about. YOUR RIGHTS AND RESPONSIBILITIES AFTER WE RECEIVE YOUR WRITTEN NOTICE. We must acknowledge your letter within 30 days, unless we have corrected the error by then. Within 90 days, we must either correct the error or explain why we believe the bill was correct. After we receive your letter, we cannot try to collect any amount you question, or report you as delinquent.

We can continue to bill you for the amount you question, including finance charges, and we can apply any unpaid amount against your credit limit. You do not have to pay any questioned amount while we investigate, but you are still obligated to pay the amounts that are not in question. If we find that we have made a mistake on your bill, you will not have to pay any finance charges related to any questioned amount. If we didn't make a mistake, you may have to pay finance charges, and you will have to make up any missed payments on the questioned amount. In either case, we will send you a statement of the amount you owe and the date that it is due. If you fail to pay the amount that we think you owe, we may report you as delinquent. However, if our explanation does not satisfy you and you write to us within ten days telling us that you still refuse to pay, we must tell anyone we report to that you have a question about your bill. And, we must tell you the name of anyone we reported you to. We must tell anyone that we report you to that the matter has been settled between us when it finally is. If we can't follow these rules, we can't collect the first $50 of the questioned amount, even if your bill was correct.

Make them follow their terms and conditions.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory