- Report: #626930
Report - Rebuttal - Arbitrate
Complaint Review: NeoFlix.com
NeoFlix.com2385 Buena Vista Street, Irwindale, CA 91010 Internet United States of America
NeoFlix.com http://magicrock.com/ Paid for a DVD and two Klean Kanteens and they never arrived! Customer Q they use for support is a joke! Internet
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1 "Combo-Orange DVD and 18oz Tapped Klean Kanteen"
1 "Orange Tapped Limited Edition Klean Kanteen 27oz"
1 "Get Off The Bottle Bumper Sticker"
Total was $62.50
Total came to $82.90
We waited two weeks for it to show up but it never did, I then used their Customer Q to report a problem.
"I am just trying to track my order, I placed the order on "19 Jun 14:04:49", I live just outside LA and it has not arrived yet. Thank you"
They replied 3 days later with
Thank you for your order. We will reship you another copy today.
I waited another 2 weeks and nothing came. So I wrote another ticket on their customer Q. This time laying all the info out. My receipt, my bank statement and an explanation of why I was writing yet another ticket.
That was a week ago and I have heard nothing back. I even called and left three messages with them at the phone number off my bank statement. Which only goes to an answer machine. The number is 626-388-7974
All I want is the products that I paid for. Please help.
This report was posted on Ripoff Report on 07/27/2010 05:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/NeoFlixcom/internet/NeoFlixcom-httpmagicrockcom-Paid-for-a-DVD-and-two-Klean-Kanteens-and-they-never-arr-626930. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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