- Report: #1058076
Report - Rebuttal - Arbitrate
Complaint Review: Nessenger 112 Chevrolet
Nessenger 112 Chevrolet2096 Route 112 Medford, New York USA
Nessenger 112 Chevrolet Dishonest, careless Medford New York
*Author of original report: Manuals are different
*Consumer Comment: Don't Even Do That!
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I bought a Cobalt from this dealer in 2010 for a pretty decent price with 12 months maintenance at no charge. All went well up until August 2012 when I brought my car in for an inspection and to have the right front speaker replaced which was beginning to go bad. I left the car at the lot overnight. Not 12 hours later I picked my car up and brought it to a show where I noticed damage to the front bumper on the passenger side. Yellow and white safety paint along with deep scratches was enough to get some attention I wasn't expecting at this particular car show. The only place where safety paint was within the previous 2 days would have been the very shop I trusted to repair the broken parts in the car. When I asked the manager about the damage she immediately denied any of her workers causing damage to the car which is understandable, but what still troubles me is when I asked to see the video tapes of the car being worked on she refused with a terrible attitude. Four days and a massive headache later I finally decided to give up on this place when I was screamed at by Nick, one of the customer service reps who had nothing to do with the incident.
On top of all of this the speaker that I paid $80 for them to fix hadn't even been touched. The glue was still peeled from when I pulled the speaker out to examine it before I brought it to the shop and the marking I left on the back of the unit was still there; therefore the speaker was not actually replaced and I would be surprised if it was even looked at.
I had another problem with a mechanic who refused to fix my broken radio antenna a few months before this incident. After telling me how much of a BS repair this was he asked me what I wanted him to do and then had the nerve to give me a look like I was an idiot. Usually when I ask a mechanic to fix a part they know what needs to be done, especially something like a petty radio antenna. $130 later I had the ability to get radio reception again.
To run a few of their off, here's the basics. Keep in mind thier shop rate is $109 per hour
Oil change: $50
Speaker replacement: $80 for one unit
Fuel Injector service: $250 (A job you can easily do yourself in your driveway)
Transmission flush; $275 (I bought the fluid from them at $17.00 per quart and my vehicle calls for 2 quarts. That's $200 in labor charges and I can assure you it does not take 2 hours to flush a transmission)
I advise everyone to avoid doing business with this shop. Take your vehicle to another authorized GM shop or learn how to do some of the maintenance yourself. The amount of garbage that you will be forced to deal with is not worth the price you pay.
This report was posted on Ripoff Report on 06/10/2013 07:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nessenger-112-Chevrolet/Medford-New-York-11763/Nessenger-112-Chevrolet-Dishonest-careless-Medford-New-York-1058076. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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