• Report: #936320

Complaint Review: Net 10

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  • Submitted: Mon, September 03, 2012
  • Updated: Mon, September 03, 2012

  • Reported By: Disgustedwithnet10 — Ringwood New Jersey USA
Net 10
8390 NW 25th St Miami, Florida United States of America

Net 10 TracFone Fraud, scam, theft, cheating a child Miami, Florida

*Author of original report: Employee masquerading as a consumer.

*Consumer Comment: ???

*Author of original report: What part of 11 years old did you not understand?

*Consumer Comment: What part of 30 day plan are you not understanding?

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My 11-year-old son has a Net 10 phone and it is his responsibilty to pay for his own minutes. He purchases airtime cards that include rollover minutes/service days with money from his birthday or that he makes mowing lawns. 

He had service days through mid-November, but only 15 minutes of airtime left, so on August 2, he purchased a new airtime card. Because the cards look identical, he did not realize that the card he purchased did not offer rollover services. Once he added it to his phone account, he lost approximately 100 days of service, that he had paid for. Removing service days with out the customer's knowledge is THEFT. Not providing service for the length of time paid for is FRAUD.

We called Net10's customer service number (which is a bit of a joke, as their service is horrendous & the reps can barely speak English) and were told that all previous days and minutes on an account are deleted when non-rollover airtime is added. This is not something that is advertised on the card, so I explained that my son is only 11 and did not know that he would lose all his previous airtime. He certainly would not have bought the card if he had known he would lose all his accrued service days! After being told they can not add back service days (which is A LIE, they can add back service days), I requested a supervisor.

I went through a few more delays while I climbed the chain-of-command, until I reached a senior shift manager who said his name was Marlin. He was very rude, and admitted to me that he can add back the airtime, but chose not to. When I asked for his supervisor, he claimed he did not have one (another LIE, everbody has a boss). When I asked him if he was the owner of the company, he said he was not, so I pointed out to him that he has a boss, everybody has a boss, and someone in the company was responsible for his performance. He still refused to give me his boss' name, maintaining that as he was the shift manager, he did not have a boss.

In the end, after an aggravating 45 minutes on the phone, I did not get anything returned, and that company stole over $60 worth of service days from an 11-year-old child. They are disgusting and despicable, and they should not be in business. 

Anyone considering entering into a service contract with this company needs to beware; they are scam artist and fraudsters of the highest order, and they are a subsidiary of a Mexican company, so anyone that does business with them is not even supporting American commerce.

I will be filing reports with the FTC, the FCC and the BBB, as well as writing a letter to F.J. Pollack, the CEO of this company.

This report was posted on Ripoff Report on 09/03/2012 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Net-10/Miami-Florida-33122/Net-10-TracFone-Fraud-scam-theft-cheating-a-child-Miami-Florida-936320. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Employee masquerading as a consumer.

AUTHOR: Disgustedwithnet10 - (USA)

Only an employee of this company would know which card was purchased. Misrepresenting yourself on the internet is FRAUD. I guess someone of your morals has no problem working for a company without ethics.
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#2 Consumer Comment

???

AUTHOR: Ceadda - (U.S.A.)

I guess i expect one who is 11 years old to be able to tell when something is:
1. A different color.
2. A different price.
3. Lists a completely different number of minutes (750 and unlimited rather than 300)

Also, the card not only states "30 DAY MONTHLY PLAN" in 1/4 in high letters on the front, but also "No Carryover Of Unused Minutes Or Service"

So I fail to see any fraud, theft, or other misleading practices that you are claiming and was simply standing up for a company that DID NOTHING WRONG.

They did not STEAL anything from anyone, and can quite well prove that.
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#3 Author of original report

What part of 11 years old did you not understand?

AUTHOR: Disgustedwithnet10 - (USA)

You sound like you work for Net 10, as you are placing the blame squarely on the shoulders of a child. I think you are the one 'too lazy to read' because if you had read and comprehended my post, you would realize that my son is far from lazy. He is probably more responsible and motivated than you. The cards look remarkably alike, and he always bought a 30-day card. Keep in mind this is not an adult who knows to look out for this type of issue, it is an 11-year-old.

The issue is not with the fact that the minutes expired in 30 days, which you would also know if you actually read my entire complaint. My issue is the THEFT of unused service days that were paid for and then deleted by Net 10. That is not specified on the card. Perhaps it is stated in the tiny print on the back of the card, so I will say again, "He is 11."  He will not make this mistake again, but neither will he be using Net 10, so they lost a customer that they could have had for years - so who is the stupid party here? 
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#4 Consumer Comment

What part of 30 day plan are you not understanding?

AUTHOR: Ceadda - (U.S.A.)

The normal and monthly plan cards look very different! The giant blue box with the words "30 DAY MONTHLY PLAN" is very clear. The fact that the blue cards are the only cards that do not say "adds xxx days of service" is also very clear. Good luck with complaints, they'll probably file them under "customer too lazy to read."
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