- Report: #324960
Report - Rebuttal - Arbitrate
Complaint Review: Net Detective - HD Publishing Co
Net Detective - HD Publishing Co1392 S Woodland Blvd Deland, Florida U.S.A.
Net Detective - HD Publishing Co a scam by ANY definition; customer service is NOT!? Deland Florida
*Author of original report: how i got my money back
*Author of original report: looking backward & update
*Consumer Suggestion: Net Detective has been ripping people off for many years
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3/25/08 NOT to be outdone, called them and said 'failed order'? Damaris had no idea why. however she'd give me a 19.95 deal. so they deducted that amt from my acct/card. yes, there's a 3 mo cancellation time with dollars to be returned any time in that time period if not pleased.
3/25/08 not pleased. won't work on aol, which is what i have. doesn't work on my computer using internet explorer as 'they' suggested either. i called back again and told them it IS a problem. will try different acct at library on fast computer before i cancel.
next couple of days; won't work very good at library on fast computer. shut itself off and had to restart numerous times in short time i tried it. information was NOT AS MUCH as i'd already found free on internet!!!
in my mind, may try again. give it a wk. time goes on and NO WAY to give it any more energy...
4/2/08 called to cancel; an email has been sent. print it out, complete it and mail it in. WHY i ask? we have to have your signature!? they didn't to deduct the dollars!?!? checked. no email. waited a few hrs. called back and told the person. oh. our computer is updating. WELL, says I. HOW often does this happen, often? thinking conveniently!? she says no. I ask just do what you said earlier this am. We will I'm told.
12 hrs later; NO email. I wrote an email to netdetective saying (using all nos i'd been given in title with CANCEL). This is NOT good customer service. Since they had taken the dollars out the minute i gave them the card info i expect the dollars to be put back in. SOON. I will contact my attorney and the state attorney general tomorrow.
later 4/2/08 found address for state attorney general and emailed info to him.
4/8/08 email from person at state att general office. download form, complete and send 2 copies to them.
4/9/08 checked bank acct; NO dollars put back in. completed forms, made copies and mailed to state att general. have copy for my attorney.
This report was posted on Ripoff Report on 04/09/2008 10:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Net-Detective-HD-Publishing-Co/Deland-Florida-32720/Net-Detective-HD-Publishing-Co-a-scam-by-ANY-definition-customer-service-is-NOT-Delan-324960. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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