- Report: #409954
Report - Rebuttal - Arbitrate
Complaint Review: Net Detective Provided By HD Publishing Group, Deland, Florida
Net Detective Provided By HD Publishing Group, Deland, Florida1392 S. Woodland Blvd Deland, Florida U.S.A.
Net Detective - HD Publishing Group Bureaucratic Refund Process designed to force people to not apply Deland Florida
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I tried it for a few minutes, and while I found it easy to use, I learned nothing I did not already have and since I do not plan to use this program for other situations, I decided to request a refund. I d id this the next day.
Although this is a web-only application, I am required to print out and snail-mail a Request for Refund Form to HD publishing AND to sign an agreement that I will not continue to use their application, before I can get a refund.
The cost of the program was only $14.95, and I'm sure that this red tape that is required for getting a refund would discourage many people from doing it.
This may be a profitable practice for HD Publishing, but it is a shoddy way of doing business. If you're going to offer a 100% Satisfaction Guarantee, it should be no more difficult to get the guarantee processed than to make the purchase in the first place.
I'm not doubting that I will get a refund, but I will certainly not ever try out anything this group provides in the future unless I was thoroughly convined before that it was what I wanted.
This report was posted on Ripoff Report on 01/09/2009 06:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Net-Detective-Provided-By-HD-Publishing-Group-Deland-Florida/Deland-Florida-32720/Net-Detective-HD-Publishing-Group-Bureaucratic-Refund-Process-designed-to-force-people-t-409954. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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