This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business.
All business will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
Consumers love to do business with someone that can admit mistakes and state how they made improvements.
Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
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Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
Students: Beware... Netspaend and HIGHERONE are owned by MetaBank and they will not correct any wrongs whether fraudulent or not to your accounts. They will lie to you and tell you there is nothing that can be done, then when you ask for their name and ID number, will refer you to the dispute section. At the dispute section, they try to anger you and frustrate you to give up asking the same questions repeatedly ... I was told my dispute was being processed and was neer told I needed to send a fax and no fx number was given to me. I learned this when I demanded to speak with a supervisor who was trained to ask mis directing questions and to frusrtate me even further. When I first called NetSpend they told me in Juky to deal with the merchant. The merchant skipped after a lot of bank and check fraud and another set of Indians have taken over and refused to make good. So I called NetSpend/HigherOne/MetaBank to let them know and still more lies. It is a game of lies and pawn you off until you give up. I myself will try to get our student union and body to force the college to give us direct deposit to our own banks... what a scam ... they payed our college millions to get them to use them and refer them and now I see why ...
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
AUTHOR: MaineMusicMaker - (United States of America)
SUBMITTED: Monday, November 19, 2012
POSTED: Monday, November 19, 2012
...and yet a Supervisor JUST tried to convince me that Higher One was a banking institution...which it is not. Your company's actions are just as suspect as the company the original consumer commented on and, he's correct. There is ZERO customer support available to the student who has a problem accessing their Federal Student Financial Aid.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Your customer service experience is very unfortunate. Please know that Higher One, Inc. is a publicly held company that is in no way affiliated with NetSpend or MetaBank. Thank you and we hope to serve you in the future.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
We apologize for the problems you have experienced with our service and your dispute. We can assure you it is not our intention to add anymore frustration during this difficult time. Please send your information to feedback@netspend.com and we will address the staff you have spoken with and look into your dispute.
Again, we sincerely apologize for any inconvenience this has caused you. We hope the problems you have experienced will not bear any reflection on our company and the services we provide.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.