- Report: #1010047
Report - Rebuttal - Arbitrate
Complaint Review: Net Spend Cooperation
Net Spend CooperationPO BOX 1868 Austin, Texas United States of America
Net Spend Cooperation Did not process my account in the time alloted by the Internal Revenue Service and my refund was sent back. Austin, Texas
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The next morning I called to get my card set up and they told me that they require 48 business hours to process any account. So within 12 hours it went from 3 hours to 48 hours??? I explained to them that I had received the email and that they only had the time alloted before it was sent back. They proceeded to tell me that they had sent in a request that my deposit not be sent back and that it was approved and "rest assured" my deposit would not be sent back and to call the next day. That put my mind at ease. Well the day to call back was today and lets just say things did not go well!! I was lied to in all aspects and my deposit was sent back to the IRS and now I will not receive my refund for at least a month.After telling me all this she proceeded to tell me that the good news was that the block was lifted and that she could now activate my card!!! What in the world am I going to do with a card with nothing on it? I told her this and then she hung up on me. My fiance is a telemarketer so I know this is a big no no according to the Attorney General. I called to speak to a supervisor only wanting to receive an explanation as to why I was lied to and they couldn't seem to find one. One lady I spoke with told me that she would put in a note and that her supervisor would call me back in 1 minute or 1 hour (makes lots of sense). I waited 2 hours and called back demanding to speak to someone and sat on hold, ignored for an hour and a half until I hung up. Lets just say I started calling at 8 am and its now 630 pm and Im not sure what planet they are on or how they measure time but I am pretty certain both 1 minute and 1 hour have passed and I have not spoken to a supervisor yet. The card is deactivated and I hope I never stumble upon this company again!!!!
This report was posted on Ripoff Report on 02/06/2013 05:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Net-Spend-Cooperation/Austin-Texas-78767/Net-Spend-Cooperation-Did-not-process-my-account-in-the-time-alloted-by-the-Internal-Reve-1010047. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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